Togoparts aims to foster a cyclist community that is committed to staying active and maintaining a good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in their area, prior to undertaking any physical activity.
The challenge period starts from 21 July 2022 at 00:00 (GMT+8) - 22 August 2022 at 23:59 (GMT+8).
Registration closes on 10 August 2022 at 23:59 (GMT+8).
The Finisher Distance is 57km.
No. You may clock as many activities as you wish to complete 57km and beyond.
All successful registrants will receive an email notification. If you are not sure whether your payment is successful, please email us at [email protected]
Yes! At Togoparts, our main mission is to connect cyclists and like-minded people from around the globe.
Simply start using your STRAVA app to record your rides starting from the challenge start date. Record them as "Ride" activities. The leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your activities, please upload your activities to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.
There will be no refunds made once a participant has signed up. In the event that the participant is unable to complete the challenge due to unforeseen circumstances, please write to [email protected] so we can review it on a case-by-case basis.
A team must consist of a minimum of 3 people or a maximum of 5 people to qualify for achievements. You do not need to do your activities together to be ranked as a team or unlock team achievements.
Your rewards will be shipped out 4 weeks after the order is made. Make sure to provide your complete mailing address (incl. House/Unit/Tower Number) to ensure that your parcel will be delivered to you.
Your pre-national day rewards will be shipped out by 25 July. Make sure to provide your complete mailing address (incl. House/Unit/Tower Number) to ensure that your parcel will be delivered to you.
Yes, you can (only if and when the order has not been made yet). You can reach out to us at [email protected] to check.
Of course, you can! Just update the information page on your profile by clicking the “Update Info” button. Please note that you must update your information before the Challenge registration ends.
No, you are entitled to the Finisher Medal only if you complete the 57km Finisher Distance.
It is essential to purchase them on or before July 4. Purchases made beyond that will not be delivered by the 1st week of August. It would probably reach you 3-4 weeks after the challenge ends.
You can check the challenge leaderboard after it goes live on the first day of the challenge period.
Not during the course of the challenge. All activities are subject to verification after the challenge ends. Togoparts reserves the right to remove and reinstate activities accordingly.
The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your ride or run. If any irregularities occur, please email us at [email protected]. Please allow up to 48 hours for us to respond.
Login to your Togoparts account and check your challenge profile to see if your activities have already been reflected. If you have already linked your Strava account and it still does not show your activities being reflected accordingly, please email us at [email protected] for us to check, and we will assist by getting your activities reflected into the challenge.
Yes, so as long as they have been uploaded to your Strava Account and their dates are within the challenge period. If any irregularities occur, please email us at [email protected]. Please allow up to 48 hours for us to respond.
No. So as long as their record dates are within the challenge period, our system will be able to fetch and reflect them in the challenge.
Send us an email at [email protected] to let us know of the issue so then our operations team can pull up your activities from the back end and have them reflected in the challenge.
Yes. The beauty of virtual challenges is that you can log in to your activities anytime and anywhere.
Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities. Just make sure the devices are Strava-compatible!
We require all participants to log their activities using Strava. You can use other tracking apps, like Garmin, and upload your activities to Strava. If you have logged your activities with another app and not Strava, the system will not recognize uploaded activities.
Yes, all indoor activities are recognised for #TOGOSG57.
No. Manual rides are not accepted in the challenge.
Your rides or run may be uploaded late (a few days after the activity), especially for riders or runners that use other tracking apps like Garmin.
We advise you to upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC,
our leaderboard will not be able to pull your activities and update them automatically.
We are unable to edit the details recorded by Strava. We do advise participants to ensure their GPS signal is strong throughout your activities, and consistently check that Strava is recording.
You can log into your Strava account and click on this link: www.strava.com/upload/device
Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava
No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.
Outdoor activities are activities that are supported by GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava account.
You can directly record your activities using the Strava App as well! You can check more information here: https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity
Indoor activities are activities which do not contain any GPS/Map data and are manually added on Strava.
>Alternatively, you can upload manual activities by clicking the + button on your Strava App and selecting Manual Activity.
>Select Virtual Run or Virtual Ride as your activity type - then our system will automatically recognize such activity as "Indoor".
You can check more information here: https://support.strava.com/hc/en-us/articles/216919417-Stationary-Indoor-and-Treadmill-Activities?mobile_site=true
No. Tagging of rides or run are not allowed. Each participant must record their activities via their own Strava account.
Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.
Our team goes through the leaderboard weekly. If by any chance identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.
There are a couple of reasons why they could be missing:
-You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at [email protected] to have your prior rides synced.
-You have set an incorrect activity type on Strava. For #TOGOSG57, our system will only recognize Runs, and Rides activities.
-Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules.
-Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded.
-You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities.
If your activities are missing, you can verify the reason for such by sending us an email at [email protected].
You can complete the challenge as you wish regardless of whether you decide to cycle, run, or do a mix of both. However, do note that there are several notable achievements that can only be unlocked by completing certain types of activity.
No. You cannot switch your teams once the challenge already started.
No. Once the challenge starts, we will no longer allow you to withdraw from the team that you are participating with.
No. Once the challenge starts, we will no longer allow you to withdraw from the District that you signed up with.
No. Any team withdrawals and changes can only be done before the challenge starts.
If you’re unable to attend our Finisher Event in person to collect your event merchandise, we will deliver them to you in the following days at the shipping address you’ve provided us with when you register.
If you’re joining us from overseas, no extra shipping fees will be charged for your rewards if you’re residing in South East Asia, the USA, the UK, Australia, or New Zealand. You will be contacted if additional shipping fees apply to where you reside.
No. Each participant in the challenge is welcome and invited to come!
Yes, please send us an email at [email protected] for us to set this up.
For questions regarding leaderboard, achievements, rewards, deliveries, visit Togoparts Help & Support.
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