1. TOGOSG57
  2. FAQ

Frequently asked questions

ACHIEVEMENTS

INSTA-FAME

How do I qualify for this achievement?

Snap a photo and post it on your Facebook or Instagram. In order for the achievement to be unlocked for you, you must follow all of these steps:
1. Set your Facebook and Instagram account to public
2. Make sure that you already registered to #TOGOSG57 challenge
3. Tag our social media account at @insta360 @togopartssg
4. Use hashtags #Insta360SG #TOGOSG57
5. Specify your Togoparts username in the comment

When will the achievement be unlocked for me?

Our team will go through the posts once a week (every Monday). If your post meet all the criterias, the achievement will be unlocked for you.

SEEN CELEBRATING

How do I qualify for this achievement?

Snap a photo while wearing the #TOGOSG57 Celebration Tee or Socks. Post it on your Facebook or Instagram. In order for the achievement to be unlocked for you, you must follow all of these steps:
1. Set your Facebook and Instagram account to public
2. Make sure that you wear either the #TOGOSG57 Tee or socks or both.
3. Tag our social media account at @togopartssg
4. Use hashtag #TOGOSG57
5. Specify your Togoparts username in the comment

When will the achievement be unlocked for me?

Our team will go through the posts once a week (every Monday). If your post meet all the criterias, the achievement will be unlocked for you.

ABOUT EVENT

What are the key rules which I need to take note of while taking part in this event?

Togoparts aims to foster a cyclist community that is committed to staying active and maintaining a good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in their area, prior to undertaking any physical activity.

What are the start and end dates of the #TOGOSG57 challenge?

The challenge period starts from 21 July 2022 at 00:00 (GMT+8) - 22 August 2022 at 23:59 (GMT+8).

When is the closing date for registration?

Registration closes on 10 August 2022 at 23:59 (GMT+8).

What is the finisher distance of #TOGOSG57?

The Finisher Distance is 57km.

Do I have to clock 57km in 1 activity submission to become a finisher?

No. You may clock as many activities as you wish to complete 57km and beyond.

I have paid for the challenge, how will I know if my registration is successful?

All successful registrants will receive an email notification. If you are not sure whether your payment is successful, please email us at [email protected]

I live outside of Singapore, can I still sign up and join?

Yes! At Togoparts, our main mission is to connect cyclists and like-minded people from around the globe.

I have registered, what's next?

Simply start using your STRAVA app to record your rides starting from the challenge start date. Record them as "Ride" activities. The leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your activities, please upload your activities to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.

Can I request for a refund?

There will be no refunds made once a participant has signed up. In the event that the participant is unable to complete the challenge due to unforeseen circumstances, please write to [email protected] so we can review it on a case-by-case basis.

How many members are allowed in a single team?

A team must consist of a minimum of 3 people or a maximum of 5 people to qualify for achievements. You do not need to do your activities together to be ranked as a team or unlock team achievements.

EVENT REWARDS

When can I get my Event rewards? Do I need to pay more for shipping?

Your rewards will be shipped out 4 weeks after the challenge ends. Make sure to provide your complete mailing address (incl. House/Unit/Tower Number) to ensure that your parcel will be delivered to you.

However, since we're having a #TOGOSG57 Finisher Event, we are encouraging our members to collect their rewards at the event in 10 September 2022. 

When can I get my pre-national day rewards? Do I need to pay more for shipping?

Your pre-national day rewards are to be collected at our Collection Day Event on 31 July 2022. 

If you are unable to collect them, your pre-national day rewards will be shipped out by the 1st week of August. Make sure to provide your complete mailing address (incl. House/Unit/Tower Number) to ensure that your parcel will be delivered to you.

Disclaimer: Only purchases for the Pre-National Day Race packs made on or before 5 July will be ready for collection. 

Can I still change the Size of my rewards?

Yes, you can (only if and when the order has not been made yet). You can reach out to us at [email protected] to check.

Can I change the size of the Jersey, Singlet, and Shorts?

Of course, you can! Just update the information page on your profile by clicking the “Update Info” button. Please note that you must update your information before the Challenge registration ends.

Will I get the Finisher Medal if I don’t complete the 57 km Finisher Distance?

No, you are entitled to the Finisher Medal only if you complete the 57km Finisher Distance.

I purchased the pre-national day pack after July 5, will I still get them on time for the National Day?

It is essential to purchase them on or before July 5. Purchases made beyond that will not be delivered by the 1st week of August and can only be collected at our Finisher Event in September. 

TRACKING AND LOGGING OF ACTIVITIES

Where can I check my progress against other participants?

You can check the challenge leaderboard after it goes live on the first day of the challenge period.

Are the data reflected in the leaderboard final?

Not during the course of the challenge. All activities are subject to verification after the challenge ends. Togoparts reserves the right to remove and reinstate activities accordingly.

My activities does not show up on the challenge leaderboard or I do not see my username on the challenge leaderboard after authorising Togoparts to connect to my Strava account.

The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your ride or run. If any irregularities occur, please email us at [email protected]. Please allow up to 48 hours for us to respond.

How can I be sure I'm logging my distance for the challenge?

Login to your Togoparts account and check your challenge profile to see if your activities have already been reflected. If you have already linked your Strava account and it still does not show your activities being reflected accordingly, please email us at [email protected] for us to check, and we will assist by getting your activities reflected into the challenge.

I have linked my Strava Account late, will my prior activities be captured?

Yes, so as long as they have been uploaded to your Strava Account and their dates are within the challenge period. If any irregularities occur, please email us at [email protected]. Please allow up to 48 hours for us to respond.

I recorded activities and have realized that I haven't linked my account to the challenge, are my activities invalid?

No. So as long as their record dates are within the challenge period, our system will be able to fetch and reflect them in the challenge.

What to do if I have linked my Strava late in the challenge?

Send us an email at [email protected] to let us know of the issue so then our operations team can pull up your activities from the back end and have them reflected in the challenge.

Can I log / ride or run multiple times to add up to the challenge distance?

Yes. The beauty of virtual challenges is that you can log in to your activities anytime and anywhere.
Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities. Just make sure the devices are Strava-compatible!

Can I measure my distance using other apps or devices?

We require all participants to log their activities using Strava. You can use other tracking apps, like Garmin, and upload your activities to Strava. If you have logged your activities with another app and not Strava, the system will not recognize uploaded activities.

Can I do indoor activities on a trainer or stationary bike/thread mill?

Yes, all indoor activities are recognised for #TOGOSG57.

Can I add my rides or run manually?

No. Manual rides are not accepted in the challenge.

Why do some of my rides or run activities don't register?

Your rides or run may be uploaded late (a few days after the activity), especially for riders or runners that use other tracking apps like Garmin.
We advise you to upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC,
our leaderboard will not be able to pull your activities and update them automatically.

The distance recorded by Strava is inaccurate, can you add the missing distance into that activity?

We are unable to edit the details recorded by Strava. We do advise participants to ensure their GPS signal is strong throughout your activities, and consistently check that Strava is recording.

I use Garmin Connect / Movescount to track my activities. How do I link them to Strava?

You can log into your Strava account and click on this link: www.strava.com/upload/device

Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava

Is it necessary to use the Strava iphone/android app to record my activities if I have another app, such as Garmin, that I normally use?

No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.

How do I record an outdoor activity?

 

Outdoor activities are activities that are supported by GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava account.

You can directly record your activities using the Strava App as well! You can check more information here: https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity

How do I record an indoor activity?

Indoor activities are activities which do not contain any GPS/Map data and are manually added on Strava.
>Alternatively, you can upload manual activities by clicking the + button on your Strava App and selecting Manual Activity.
>Select Virtual Run or Virtual Ride as your activity type - then our system will automatically recognize such activity as "Indoor".

You can check more information here: https://support.strava.com/hc/en-us/articles/216919417-Stationary-Indoor-and-Treadmill-Activities?mobile_site=true

Can I tag my friends on my ride or runs?

No. Tagging of rides or run are not allowed. Each participant must record their activities via their own Strava account.

We rode or ran as a team, can we tag each other on the activity?

Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.

We have already tagged our teammates to those activities, what will happen?

Our team goes through the leaderboard weekly. If by any chance identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.

Why are some of my rides missing?

There are a couple of reasons why they could be missing:

-You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at [email protected] to have your prior rides synced.

-You have set an incorrect activity type on Strava. For #TOGOSG57, our system will only recognize Runs, and Rides activities.

-Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules.

-Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded.

-You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities.

If your activities are missing, you can verify the reason for such by sending us an email at [email protected].

Must I cycle & run to complete the challenge?

You can complete the challenge as you wish regardless of whether you decide to cycle, run, or do a mix of both. However, do note that there are several notable achievements that can only be unlocked by completing certain types of activity.

UPDATE INFORMATION

Can I change my team after I've joined another team earlier?

No. You cannot switch your teams once the challenge already started.

Can I withdraw from a TEAM?

No. Once the challenge starts, we will no longer allow you to withdraw from the team that you are participating with.

Can I withdraw from my DISTRICT?

No. Once the challenge starts, we will no longer allow you to withdraw from the District that you signed up with.

I changed my mind, and want to take part of the challenge as a SOLO participant, would I be able to remove myself from a team?

No. Any team withdrawals and changes can only be done before the challenge starts.

Finisher Event

How do i collect my rewards if I miss out on the Finisher In-Person Event?

If you’re unable to attend our Finisher Event in person to collect your event merchandise, we will deliver them to you in the following days at the shipping address you’ve provided us with when you register.


If you’re joining us from overseas, no extra shipping fees will be charged for your rewards if you’re residing in South East Asia, the USA, the UK, Australia, or New Zealand. You will be contacted if additional shipping fees apply to where you reside.

Is the Live in-person event only for finishers of the challenge?

No. Each participant in the challenge is welcome and invited to come!

Can I have someone to help collect my rewards on my behalf during the finisher event?

Yes, please send us an email at [email protected] for us to set this up.

Need more help?

For questions regarding leaderboard, achievements, rewards, deliveries, visit Togoparts Help & Support.

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