1. TOGORIDE2023
  2. FAQ

Frequently asked questions

ACHIEVEMENTS

IGNITED

Is the code will be automatically applied upon my checkout?

No, we will send you the coupon code to your email. If you don’t see the email, please do check your "junk mail" folder or "spam" folder on your email.

THE 23RD

If I missed just one day during doing this activity, can I still get the achievement?

No. You must record at least one activity on the date of 23rd of EVERY MONTH during the challenge period. Make sure you don't miss it out to get this achievement.

AS LONG AS THEY'RE WITH ME

I'm Singaporean but I live outside of Singapore, can I still get the free multitool?

No, the multitool is only valid for Singaporeans who reside in Singapore.

NEVER ENOUGH

What 23 achievements do I have to unlock to get this achievement?

It's entirely up to your choice. There are no special requirements regarding which achievements must be unlocked.

ABOUT REWARDS

When can I get my rewards? Do I need to pay more for shipping?

Your rewards will be shipped out 6 weeks after the order is made.
Make sure to provide your complete mailing address (incl. House/Unit/Tower Number) to ensure that your parcel will be delivered to you.
 

I placed an order for the Cyclodari-Tee. Can I still change the Size?

Unfortunately, no. All tees are made upon order. Otherwise, you may look for a fellow participant to exchange tees with in our Exclusive Community. We highly suggest that you check for the correct sizing through the Tee Sizing Chart found on the registration page before placing your order.

If I'm not a finisher, will I still get my purchased Finisher Medals?

No. All Finisher Rewards will only be given to finishers even if you have upgraded your rewards.

I signed up for free. Can I still upgrade my rewards to get the Season Pass?

Yes. You can still upgrade the rewards on your profile until before the registration ends, on 31 December 2023 23:59 (GMT+8)

ABOUT EVENT

I live outside of Singapore, can I still sign up and join?

Yes! At Togoparts, our main mission is to connect cyclists and like-minded people from around the globe.

I did not sign up for #TOGORIDE2023. Why am I registered for the challenge?

You are automatically registered for the #TOGORIDE2023 challenge and included in the leaderboard if you joined last year's #TOGORIDE2022 challenge. Exciting achievements await you to help you meet your fitness goals this year!

How do I unlock the Season Badges?

You can unlock season badges by recording the required distance per season based on the season’s requirements.

How many members are allowed in a single team?

A team should have a minimum of 3 members or a maximum of 10 members to qualify for team achievements. You do not need to do your activities together to be ranked as a team or unlock team achievements.

What activity types are recognized for this challenge?

We only recognise RIDE (for Outdoor) and VIRTUAL RIDE (for Indoor) as Strava activity types for this challenge.

Can I do indoor activities by a stationary bike?

Yes, of course. You can record your activities both indoors and outdoors to count towards the Finisher distance.

I have paid to join this event. How do I know if my payment has been successful?

You will receive an e-mail as proof that your payment has been successful. If you do not receive the proof of payment email, you can contact us at [email protected].

Can I request for a refund?

No. If there is an unexpected event during the event that causes participants to be unable to complete the challenge, we cannot accept refunds in any form.

I've joined, what's next?

Activate the Strava to record your activities starting from the challenge start date. Record your activities as "Ride" or "E-bike" activities for outdoor activities. As for indoor activities, you can choose "Virtual Ride". Please ensure that you have allowed Togoparts to connect to your Strava account. You can find the Strava authorization link in your notification email. Remember to always use your STRAVA App to track your activities during the challenge period. Make sure all devices are compatible with the Strava app. If you are using a non-Strava device to record your activity, please upload the activity to Strava. The Togoparts leaderboard will start syncing your activities automatically. You can access the Togoparts Leaderboard site in our Application which can be downloaded on the App Store or Google Play.

TRACKING AND LOGGING OF ACTIVITIES

My activity doesn't appear on the leaderboard and/or I also don't see my username on the leaderboard after connecting my Togoparts account with Strava

The leaderboard will be refreshed regularly every day. Please wait approximately 4 hours after you record your activity while the Leaderboard processes and updates your activity. If the issue persists, please contact us at email [email protected]. Please wait within 48 hours for us to reply to your message.

How do I know if I have recorded my activity into the challenge?

Log in to your Togoparts account, then check your profile to see if your activity has been recorded in the challenge. If your activity is still not showing even though you have linked your Strava account with your Togoparts account, please contact us at [email protected].

Can I record my activity using other apps or devices?

We require all participants to use the Strava app to record activity. You can use other activity tracking apps like Garmin and then upload your activity to Strava. If you record your activity using an application other than Strava, our system will not be able to detect your recorded activities.

Sometimes, I move in very long distances. How can I ensure that my battery doesn't run out?

To conserve your battery, allow the Strava app to run in the background while recording your activity.
Here are some steps you can follow:
1. Turn on location services on your phone:
iOS: Location Services Privacy setting set to ON
Android (Samsung 6.0.1): Privacy & Security settings set to ON
2. Enable your Strava app location services:
iOS: Strava Location Settings set to "While Using" or "Always"
Android: On by default

How do you verify that the participant's activity is valid?

Our team checks all activities on a weekly basis. Towards the end of the challenge, the verifying frequency will increase. If you encounter any dubious activity, please contact us at [email protected].

Can I add my activities manually?

Yes, you can add your activities manually. For outdoor activities, you can choose “Ride” or “E-Bike Ride” on the Strava app. As for indoor activities, you can choose “Virtual Ride”.

Why are some of my activities not registered?

Your rides or run may be uploaded late (a few days after the activity), especially for riders or runners that use other tracking apps like Garmin. We recommend you upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC, our leaderboard will not be able to pull your activities and update them automatically.

The distances recorded by Strava are not accurate, can you add the missing distances to my activity?

We are unable to edit the details recorded by Strava. We recommend participants make sure their GPS signal is strong during the activity and to keep checking if Strava is still recording.

I use Garmin Connect/Movescount to track my activity. How do I upload it to Strava?

You can log in to your Strava account and click on this link: www.strava.com/upload/device
Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava

Is it necessary to use the Strava iphone/android app to record my activities if I have another device such as a Garmin that I normally use?

No, you can continue to use your existing preferred device such as a Garmin Edge to record your activities, as long as you can sync and upload them to Strava. If you use both to record your activities, we will adapt to recognize the distance from only 1 source.

How do I record outdoor activity?

Outdoor activities are activities that are supported by GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava Account. You can directly record your activities using the Strava App as well! Make sure to select “Ride” or “E-Bike Ride”.
You can check more information here:
https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity

Can I tag my friends in my cycling or running activities?

No. Tagged rides are not allowed. Each participant must record their activity through their own Strava account.

We do activities together as a team, can we tag each other on our activities?

No. Tagging fellow participants will make the activity categorized as a duplicate activity in our system. We do not allow participants to tag each other while cycling or running to avoid duplicate activities in this challenge.

We have tagged our teammates in our activities, what will happen?

Our team goes through the leaderboard weekly. If by any chance identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.

Why are some of my rides missing?

There are a couple of reasons why they could be missing:
-You recorded your activity before connecting your Strava to the challenge. Our system will only detect recorded activity after you have connected your Strava. Please contact us at [email protected] so that your previous rides can be reflected in your profile.
-You selected the wrong activity type on Strava. For the #TOGORIDE2023 challenge, we are only able to detect cycling or running activity. For outdoor activities, you can choose “Ride” or “E-Bike Ride” on Strava. As for indoor activities, you can choose “Virtual Ride”.
-Your activity may have been flagged and removed by our system. Our team reserves the right to remove participant activity that is proven invalid and violates the rules of our challenge.
-Your activity may overlap with other activities. Our system is designed to automatically detect overlapping activity (based on time). Our system will automatically delete any of the overlapping activities and retain only the activities with the furthest distance.
-You may have violated some Traffic Rules. In some cases, Togoparts reserves the right to remove this activity.
If your activities are missing, you can verify them by emailing us at [email protected].

I recorded activities and have realized that I haven't linked my account to the challenge, are my activities invalid?

No. So as long as their record dates are within the challenge period, our system will be able to fetch and reflect them in the challenge.

What to do if I have linked my Strava late in the challenge?

Send us an email at [email protected] to let us know of the issue so then our team can have them reflected in the challenge.

I think someone is using the Strava App on a motorbike or car.

It's a personal honour challenge, and a physical one. We think cyclists and runners have integrity and are honest about challenging themselves.Togoparts.com reserves the right to ignore the Strava entry due to dishonesty. Based on a case-by-case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.

Can I log my activities multiple times to add up to the challenge nge distance?

YES! This is the beauty of #TOGORIDE2023. The total distance can be accumulated by logging multiple activities throughout the challenge period. Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities.

Need more help?

For questions regarding leaderboard, achievements, rewards, deliveries, visit Togoparts Help & Support.

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