1. CYCLEFORCHANGE
  2. FAQ

Frequently asked questions

ACHIEVEMENTS

FULLY CHARGED

How do I connect myself to my family members, colleagues or friends?

You may join any teams upon registration. If you did not select any teams upon registration, you may also do so by clicking "JOIN TEAM" from our #CYCLEFORCHANGE event page.

DON'T SAY BOJIO

What is my referral code?

Your referral code is your username.

I referred a friend but he did not enter my username as his referral code, will that count?

No. To qualify for the achievement, your username must be added as the referral code during the registration.

INVOLVED PARENT

How many child can I sign up with me?

We only allow one child (up to age 12) to sign up per participant.

ROUTE EXPLORER

Where can I check out more information about the trails?

You may view the trails from our #CYCLEFORCHANGE event page.

RIDING WITH MY CHILD

How old must my child be to tag along in the challenge?

Your child must be 12 years old or young to tag along with you during the course of the challenge.

If I have more than 1 children under 12, how can I involve my 2nd children?

1 participant is only allowed to tag team with a child. The alternative is to have your partner sign up and tag the other child with him/her.

How do I track my child's ride?

Your child does not need a STRAVA account. There will be an option on your profile to include your child's progress on the leaderboard.

I just recorded an activity, how do I tag my child since I did it with him?

Once your activity has been synced in the challenge, we will send you a notification to confirm if your child was with you in that activity. Clicking yes automatically tags your child to the recorded activity.

I am still confused of how this works, can somebody help?

Definitely! You may send us an email at [email protected] 

ABOUT EVENT

What are the key rules which I need to take note while taking part in this event?

Togoparts aims to foster a cyclist community that is committed to staying active and maintaining a good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in their area, prior to undertaking any physical activity.

What are the dates and distance of the #CycleForChange Event?

The challenge period starts from 10 March 2022 - 22 April 2022 at 23:59 GMT+8. The finisher distance is 50 Km.

When is the closing date for registration?

Registration closes on 21 April 2022, 23:59 GMT+8.

How much is the participation fee?

All participants are FREE to join.

Can I log my rides on a stationary bike?

No, all indoor activities are not recognised for the #CycleForChange Event.

I live outside of Singapore, can I still sign up and join?

No, #CycleForChange is only open to people residing in Singapore.

I have registered, what's next?

Simply start using your STRAVA app to record your rides starting from the challenge start date. Record them as either "Ride" activities or "E-Bike Ride" activities. If you want to select a manual ride, you must choose either "Ride" or "E-Bike Ride". The Togoparts leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your activities, please upload your activities to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.

Why is Senoko Energy holding this event?

The #CycleForChange challenge marks the launch of Senoko Energy’s #TakeCharge initiative, where Senoko will support a raft of sustainable habits across households and corporates. Although the road to zero carbon emissions is not easy, Senoko Energy hopes that through this event, people will realise how conscious decisions by households or corporates making lifestyle and business changes can lead to a significant impact.

TRACKING AND LOGGING OF ACTIVITIES

Where can I check my progress against other participants?

You can check the challenge leaderboard after it goes live on the first day of the challenge period.

My activities does not show up on the challenge leaderboard or I do not see my username on the challenge leaderboard after authorising Togoparts to connect to my Strava account.

The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your ride. If any irregularities occur, please email us at [email protected].com. Please allow up to 48 hours for us to respond.

How can I be sure I'm logging my distance for the challenge?

Login to your Togoparts account and check your challenge profile to see if your activities have already been reflected. If you have already linked your Strava account and it still does not show your activities being reflected accordingly, please email us at [email protected] for us to check, and we will assist by getting your activities reflected into the challenge.

Can I log/ride multiple times to add up to the challenge distance?

Yes. The beauty of virtual challenges is that you can log in to your activities anytime and anywhere.
Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities. Just make sure the devices are Strava-compatible!

Can I measure my distance using other apps or devices?

We require all participants to log their activities using Strava. You can use other tracking apps, like Garmin, and upload your activities to Strava. If you have logged your activities with another app and not Strava, the system will not recognize uploaded activities.

Sometimes I ride for very long distances. How do I ensure my battery does not run out?

To conserve your battery, allow the Strava app to run in the background while it is recording your activities. Here are a few steps you can follow:

1. Turn on the location services for your mobile phone:

iOS: Settings Privacy Location Services Set to ON

Android (Samsung 6.0.1): Settings Privacy & Safety Set to ON

2. Turn on your Strava app's location services:

iOS: Settings Strava Location Set to "While Using" or "Always"

Android: On by default.

When you go out for a ride, swim, run or walk, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.

How do you verify if the rides are legit?

Our team goes through each single ride session of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at [email protected]

Why are my rides missing from my profile?

Togoparts.com reserves the right to ignore the Strava entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.

How do you treat activities which are made against the Singapore Traffic Rules, for e.g riding on expressway?

The entire activities will not be recognised if any section of the activity is ridden/ran/walked on a Singaporean Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to ride/run/walk safely and abide by all traffic regulations of Singapore.

Why are some of the postings being removed on Togoparts’ challenge leaderboard and forum?

Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.

Can I do indoor activities on a trainer or stationary bike?

No, all indoor activities are not recognised for the #CycleForChange Event. 

Can I add my rides manually?

Yes, you may input your rides manually. You can either select "Ride" or "E-Bike Ride" activities.

Why do some of my rides activities don't register?

Your rides may be uploaded late (a few days after the activity), especially for riders or runners that use other tracking apps like Garmin.
We advise you to upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC,
our leaderboard will not be able to pull your activities and update them automatically.

The distance recorded by Strava is inaccurate, can you add the missing distance into that activity?

We are unable to edit the details recorded by Strava. We do advise participants to ensure their GPS signal is strong throughout their activities, and consistently check that Strava is recording.

I use Garmin Connect/Movescount to track my activities. How do I link them to Strava?

You can log into your Strava account and click on this link: www.strava.com/upload/device Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava

Is it necessary to use the Strava iphone/android app to record my activities if I have another app, such as Garmin, that I normally use?

No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.

How do I record an outdoor activity?

Outdoor activities are activities that are supported by GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava account. You can directly record your activities using the Strava App as well!

You can check more information here:
https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity
 

Can I tag my friends on my ride?

No. Tagging of rides are not allowed. Each participant must record their activities via their own Strava account.

We recorded an activity as a team, can we tag each other on the activity?

Tagging your fellow participants will create an identical record of activities that will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.

We have already tagged our teammates to those activities, what will happen?

Our team goes through the leaderboard weekly. If by any chance that identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.

Why are some of my rides missing?

 -You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at [email protected] to have your prior rides synced.

-You have set an incorrect activity type on Strava. For the #CycleForChange event, our system will only recognize Rides activities. You can either select "Ride" or "E-Bike Ride". You can also input your rides manually by selecting the same options ("Ride" or "E-bike Ride")

-Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules.

-Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded.

-You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities. If your activities are missing, you can verify the reason for such by sending us an email at [email protected]

EVENT JERSEYS

Do I get the rewards I signed up for if I do not complete the challenge distance within the challenge period?

No, the jersey is the finisher item. We will only mail it to you if you complete the finisher distance. You will receive your FINISHER Jersey if you complete the 50km finisher distance or ELITE FINISHER Jersey if you complete the 250 km elite distance

When can I get my rewards? Do I need to pay more for shipping?

To avoid waste, all Jerseys will be printed on demand. Your rewards will be shipped out 4-6 weeks after the challenge ends. Please provide your full address (including House/Unit/Tower Numbers) to help the shipping process.

Can I change the Size of the Jersey?

Yes, you can. You can update the information page on your profile by clicking the “Update Info” button. Please note that you must update your information before the Challenge registration ends.

Can I change the size of the Jersey if they do not fit me after I received them?

No, you cannot exchange your rewards once you receive them. Unless you receive a DIFFERENT SIZE from the size you initially added when you registered for the event. If your jersey is defective, you can contact us at [email protected] for further assistance. However, you can choose to swap jerseys with a fellow rider on the Togoparts Exclusive Facebook group!

I have initially registered Free. Can I upgrade my pass to purchase the #CYCLEFORCHANGE Sustainable Jersey?

Yes, you can update the information page on your profile. Please note that you must update your information before the registration ends on 21 April 2022 at 23:59 (GMT+8).

How do I collect my rewards?

We will be mailing the rewards to you, free of charge. No extra shipping fees will be charged for your rewards.

UPDATE INFORMATION

Can I change my team after I've joined another team earlier?

No. You cannot switch your teams once the challenge already started.

Can I withdraw from a TEAM?

No. Once the challenge starts, we will no longer allow you to withdraw from the team that you are participating with.

I changed my mind, and want to take part of the challenge as a SOLO participant, would I be able to remove myself from a team?

No. Any team withdrawals and changes can only be done before the challenge starts.

Need more help?

For questions regarding leaderboard, achievements, rewards, deliveries, visit Togoparts Help & Support.

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