I changed my rear brake cable at Cheap John's (Serangoon) on 9 December 2019. Sometime in March 2020, my cable completely snapped at the point where it was secured to the rear brakes. I had been using my bike to cycle maybe 2km per day a few times a week and I estimate for only about 2 months in total as I was travelling during that period. I called Cheap John's during the Circuit Breaker period (CB) but was told that their Serangoon branch was not opened during CB. I called again during Phase 1 reopening but was informed that the Serangoon branch would still be closed indefinitely and they might not reopen the branch and rent the shop space out instead. I was told that if I wanted them to have a look at the issue, I'd have to bring my bike to their Sembawang branch which is very far for me to cycle, especially with only one operating brake. I was also told that it's likely that I would have to pay for a new cable and installation service again as it'll be considered a replacement. I argued that the cable should not have snapped after only 3 months but was told that they only guarantee products for one week and that if problems were to occur, they will occur within a week! After that, it may be due to wear and tear! I find it totally unacceptable that a new cable snaps after 3 months and they refuse to take responsibility for its quality or their standard of service. The young man who installed it was a part-timer whom I believed was still a student. He said that it's the first time he has done any kind of work on my kind of brakes - original cantilever brakes on a decades old bike. This is the first time I've experienced such bad product quality / service since I started cycling decades ago and I've always owned more than one bike at any one time. I recommend that you not consider this business if you want to get a reasonable few years out of your cable life!
I bought 4 brand new tubes and tyres last week and have gone for 3 rides with my son. 2 tyres went flat and two others have punctures already. The gentleman that does the repairs is very friendly and fast. But obviously repeat business and good quality materials are not their priority. I recommend to stay away from this business if you want to get more than 3 rides out of your tubes.
i would like to thank john for recommending such a great bicycle and the price was really attractive! two thumbs up
was spoilt for choice with number of bikes and variety. i always recommend my friends to go to them