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Topic: #TOGOMY57 Leaderboard Chat

Posted on: 21st Sep 2020 7:49 AM    Quote and Reply


Quote:
"Formerly posted by RuthieB: Hi. My rides on the 16th and 17th are not yet reflected. Help pls - thanks!"


hi RuthieB. We'll check into it. Rest assured we'll get them synced soonest as possible. Thanks! 

'Togoparts Challenge Cheerleader'
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Posted on: 26th Sep 2020 7:22 AM    Quote and Reply


Hi my ride on Thursday night 24th is not synced yet even after manually syncing. Can you check if it's detected and if I need to submit manually?

Freshie Forumer
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Posted on: 26th Sep 2020 10:15 PM    Quote and Reply


Quote:
"Formerly posted by ekkhai: Hi my ride on Thursday night 24th is not synced yet even after manually syncing. Can you check if it's detected and if I need to submit manually?"


Hi ekkhai, good evening. I've checked from the back end, and it seems like we have not received the required access level on your Strava Activities. This is causing our system not to detect your rides. 


I'll get in touch with you via email - to resolve this issue. Thank you! 

'Togoparts Challenge Cheerleader'
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