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- Q: Do I get a reward if I do not complete the challenge distance within the challenge period?
A: No. Only Finishers of the required challenge distance during the challenge period get the rewards that were being signed up. It’s not tough to complete the challenge, go for it!
- Q: Can I change the size of the apparel rewards if it does not fit me?
A: You may email us at togomy57@togoparts.com before 17th September 2020 (2359 hrs to update your jersey size. After this deadline, we will not be able to change your jersey size as we order the exact number of jerseys strictly based upon your registration information.
- Q: How good is the quality of the jersey/tee/bib/cap?
A: We work with our designer and supplier to provide good quality jersey/tee/bin/cap to our participants. We also constantly work to improve the standard based on your feedback.
- Q: I registered and paid for a physical reward pass. Can I upgrade my pass to purchase a more expensive reward if I change my mind?
A: Yes you can, provided you inform us of your intention to do so by email to togomy57@togoparts.com by 17th September 2020 (2359 hrs). The difference in registration fees between the packages will be charged depending on the rewards selected.
- Q: How do I collect my rewards?
A: If you are residing in Malaysia, we will mail your rewards to you free of charge. Other collection channel such as collection centre is also available. We will email the information of these collection channels to all finishers after the end of the challenge.
- Q: If I live outside of Malaysia, how do I collect my rewards?
A: Barring any form of movement control order, we have collection points in Singapore, Malaysia, Philippines & Indonesia
Singapore: 151 Lorong Chuan #04-08 New Tech Park (Lobby H) Singapore 556741
Malaysia: Basikal@89,1 Jalan Bangsar, 59200 Kuala Lumpur
Phillipines: PETA Theater Center, Eymard Drive, Barangay Kristong Hari, New Manila, Quezon City.
Indonesia: InHype Commune Space@Pluit Village Mall Lt.1.1, Jakarta Utara 14450 (Jakarta)
MechaniX Auto Workz And Bike kuztomizer
Jl. Kalikepiting 157 A, Pacar Kembang, Kec. Tambaksari, Kota SBY, Jawa Timur 60132
(031) 3890888 (Surabaya)
For other express delivery options or countries without collection points, we will be able to send your rewards via Overseas Registered Mail Postage after additional payment to your preferred courier company is made. Additional fees to be borne by participants.
