Q: OFFICIAL Bike Mount - QUAD LOCK
A: QUAD LOCK is #TOGO517 Official Bike Mount. Started on KickStarter which raised $40,000 initially, Quad Lock cases and mounts is fast becoming the most secure and coveted bike accessory you can buy.
#TOGO517 participants will get 1 Quad Lock bike mount worth $45 when they sign up for #TOGO517! whilst stock lasts! We will contact you via email and SMS with further details on how to collect your Quad Lock bike mount after you have signed up.
That's not all! All Participants are entitled to a 20% discount for ALL Quad Lock items purchased from the TOGOPARTS Store with a coupon code which will be made available for participants based in Singapore only.
Quad Lock is proudly sponsored by Trimen Ventures. The official distributor in Singapore.
https://www.quadlockcase.com/
Q: Can I get the Bike Mount if I am an overseas participant?
A: Yes, however you will need to pay for overseas courier fee which we will advise via email [email protected]
Q: Can I buy the QUAD LOCK items at 20% off if I am an Overseas Participant?
A: Unfortunately this offer only extends to participants residing in Singapore only.
Q: OFFICIAL Jersey - CYCLIST MESS
A: We are happy that Cyclist Mess is back as the Official Jersey sponsor for #TOGO517! This gurantees our participants with the best Jersey qualify possible for an Event.
"If you wish to go for a fitting test, pay them a visit at their retail outlet at Blk 322 Hougang Avenue 5 #01-78from 11am to 6pm daily. 530322 Singapore"
http://www.togoparts.com/bike-shop/562/the-cyclist-mess
Q: Official Insurer - ETIQA
A: The first 150 eligible participants who sign up for #TOGO517 will get an eProtect Personal Accident Coverage Insurance by ETIQA Insurance absolutely free!
Our team will contact you via email to collect details necessary for you to benefit from this plan
Q: What are the dates and distance of the #TOGO517 challenge?
A: 13th May 2017 (Saturday) 0000hrs to 18th June 2017 (Sunday) 2359hrs. To be a finisher, clock more than 517km within these dates. To become an Elite Finisher, clock more than 1,517km
Q: What are the dates and distance of the #TOGO817 and #1117 challenge?
A:
Mark your calendars!
#TOGO817: 15th July 2017 to 20th Aug 2017
Finisher Distance 817km Elite Finisher Distance 2,017km
#TOGO1117: 2nd Sep 2017 to 29th Oct 2017
Finisher Distance 1117km Elite Finisher Distance 2,517km
2017 #TOGOX Challenge Series Finisher Event
12th Nov 2017 @ Togoparts Bike Fest @ Suntec
All Finishers for 517, 817 and 1117 are invited for Awards Presentation!
Q: What are the individual and Team Achievement categories are there for me to aim for?
A: This year we have more than 20 Individual and Team Achievements up for grabs!
Q: When is the closing date for registration?
A: Last day for registration is 20th May 2017. We recommend you register as soon as possible so that there is ample time for you to complete the distance of 517km. If you register after 13th May 2017, we will only recognise the distance you clock from the next ride after the day / time you sign up.
A: Due to overwhelming registrations, last day for registration will be shifted forward to 12th May 2017, 6PM.
Q: How much is the participation fee?
A: #TOGO517 - $47, #TOGO817 - $47, #TOGO1117 - $57. For all 3 challenges - $137.
Q: : I have paid for the Challenge, how will I know if my registration is successful?
A: You should receive an email notification, almost immediately, if you joined the by-invitation only #TOGO517Strava Club. If you are sure your payment went thru, please contact us at #[email protected] so we can verify.
Q: Is there a limit to the number of participants?
A: As of the launch of #TOGO517 we are limiting to 500 cyclists only.
Q: I live outside of Singapore, can I still sign up and join?
A: Yes, you may. #TOGO517 is not limited to Singapore.
Q: Do I get a Jersey if I do not complete 517km within the dates of the Challenge.
A: No. Only Finishers get the Jersey. It’s not tough to complete the challenge, go for it!
Q: : I signed up, what's next?
A: Ensure that you are registered in the STRAVA #TOGO517 Club and start riding from 13th May 2017 0000hrs onwards using your STRAVA App to clock the ride! The #TOGO517 Leaderboard will be up to reflect your distance clocked in from 13th May 2017 onwards.
Q: If I live overseas, how will I get my Finisher Jersey?
A: We will courier it to you once the event is over.
Q: I live outside of Singapore, can I still sign up and join?
A: Yes, you may. #TOGO517 is not limited to Singapore.
Q: Do I get a Jersey if I do not complete 517km within the dates of the Challenge.
A: No. Only Finishers get the Jersey. It’s not tough to complete the challenge, go for it!
Q: : I signed up, what's next?
A: Ensure that you are registered in the STRAVA #TOGO517 Club and start riding from 13th May 2017 0000hrs onwards using your STRAVA App to clock the ride! The #TOGO517 Leaderboard will be up to reflect your distance clocked in from 13th May 2017 onwards.
Q: If I live overseas, how will I get my Finisher Jersey?
A: If you are not residing in Singapore, we will employ a registered mail/parcel service to get the jersey to you. After you have successfully completed the challenge, our team will send an email to you to confirm and will require a shipping fee. Estimated costs via a registered mail/parcel service is as follows:
West/East Malaysia & SE Asia - $8 to $15
Philippines - $16, UK, USA, New Zealand, Australia - $22
Q: Can I request for a refund?
A: There will be no refunds made once a participant has signed up. In the event where the participant is unable to complete the challenge due to unforeseen circumstances, no refunds will be made.
Q: When can I download my certificate?
A: Digital Finisher Certificates are made available after 21st June 2017, after verification of all rides and confirmation of the leaderboard. You can download it at the leaderboard under your personal stats.
Q: Where can I check my progress against other participants?
A: You can check the #TOGO517 Leaderboard that will go live after the 13th May 2017. The leaderboard in Strava serves as a means for logging your rides, we will not be basing on the distance shown in the Stravaleaderboard as some participants log rides in before the start of the challenge.
Q: My ride does not show up on the #TOGO517 Leaderboard.
A: The Leaderboard refreshes every 10 minutes. Please wait for your rides to be updated. If any irregularities occur, please email us at #[email protected]. Please allow up to 48 to 72 hours for us to respond.
Q: How can I be sure I'm logging my distance for #TOGO517?
A: As long as you are a member of the #TOGO517 club in Strava, you are a part of the challenge. You will receive an email invitation or notification that registration was successful when you sign up as well. For participants who already registered and have yet to join the #TOGO517 club, kindly contact us, as it is required for you to join the club to track distances covered.
Q: I am a registered participant but I do not see my Username on the Leaderboard?
A: You need to sign up to Strava and request to join the #TOGO517 club. This is so that we will be able to track your progress for the event. Write in to us if you still encounter any issues.
Q: Can I log / ride multiple times to add up to 517km?
A: Yes. Even to the market/work/bikeshop and back. Just remember to log your rides with the Strava app, or upload them to Strava if you are using another device for recording your rides. Just make sure the devices are Strava-compatible!
Q: Can I measure my distance using other apps or devices?
A: We require all participants to log their rides using Strava. You can use tracking devices like Garmin and upload your activities to Strava. If you have logged your activity with another app and not Strava, the system will not recognize uploaded activity.
Q: Sometimes I ride for very long distances. How do I ensure my battery does not run out?
A:
To conserve your battery, let the Strava app run in the background while it is recording your activity. Here's a few steps you can follow:
Turn on location services for your mobile phone:
iOS: Settings → Privacy → Location Services → Set to ON
Android (Samsung 6.0.1): Settings → Privacy & Safety → Set to ON
Turn on your Strava app's location services:
iOS: Settings → Strava → Location → Set to "While Using" or "Always"
Android: On by default.
When you go out for a ride, hit record and turn off your mobile phone's screen.
Special thanks to user triton for sharing this information.
Q: Can I do indoor rides on a trainer or stationary bike and log that ride?
A: No, you can only ride outside, and log your ride with the Strava app or a GPS-enabled device such as a Garmin and sync it to Strava. We will not recognise indoor riding.
Q: Can I add my rides manually?
A: No, your activity must have GPS tracking and a route in order to count.
Q: Why do some of my rides don't register?
A:
Due to restrictions from Strava, rides can be missed or do not register.
1. If rides are uploaded late (a few days after the ride), especially for riders who use tracking devices like Garmin. We advise you to upload your rides and acitivities at the soonest convenient time.
2. If profile is not public, our leaderboard will not be able to pull your activities and update it automatically. We advise you to change your privacy settings to public.
Strava web/app → Settings → Privacy → untick ALL checkbox
If the Ride is not reflected on the #TOGO517 Leaderboard but has an entry in Strava, write in to us at [email protected] with the 1) Name of your ride and 2) the Strava Ride ID where available.
Q: The distance recorded by Strava is inaccurate, can you add the missing distance into that activity?
A: We are not able to edit the details recorded by Strava. We do advise participants to ensure that their GPS signal is strong throughout the ride and consistently check that Strava is recording.
Q: If I clock more than 1,517km do I get just the ELITE Finisher Jersey or Both ELITE and Regular Jerseys?
A: If you clock >1,517km you get just the ELITE Finisher Jersey.
Q: How do I collect my Finisher Jersey?
A: The Finisher Jerseys can be collected from the TOGOPARTS.com office on the 24th June 2017, Saturday from 12pm-6pm. We will advise if there any further changes to this. The Grandstand on the 01 July 2017, Saturday from 1.30pm-5.00pm
Q: What if I can't make it on that day?
A: We will send it via registered mail to the address registeredFREE if you stay in Singapore.
Q: Can I change the size of the Jersey if it does not fit me?
A: Unfortunately, that cannot be done as we order the exact number of jerseys strictly based on size upon registration. However you may write in for us to update your Jersey Size before 4th June 2017 2359hrs.
Q: How good is the quality of the Finisher Jersey?
A: We will work to improve on a better quality jersey for ##TOGO517 which will be similar to the quality and feel of the #TOGO1050jerseys.
Q: I use Garmin Connect / Movescount to track my rides. How do I link them to Strava?
A: You can log into your Strava account and click on this link: https://www.strava.com/upload/device Alternatively, you can check this out: https://strava.zendesk.com/forums/20539803-Uploading-to-Strava
Q: Is it necessary to use the Stravaiphone/android app to record my rides if i have another device such as a Garmin that I normally use?
A: No, you can continue to use your existing preferred device such as a Garmin Edge to record your rides, as long as you can sync and upload them to Strava. If you use both to record, we will adapt to recognise the distance from only 1 source.
Q: Why is Togoparts holding this event?
A: Our aim is to get everyday people interested in Cycling. Holding a virtual challenge for the community to the quickest and most accessible way for people to get involved.
Q: I think someone is using the Strava App on an e-bike / motorbike / car
A: It's a personal honour challenge as well as a physical one. We think cyclists have integrity and are honest about challenging themselves. Togoparts.com reserves the right to refuse registrations or to disqualify any participants at our sole discretion or should we find a participant in violation of terms and conditions of the challenge.
Q: How do you verify if the rides is legit
A: Our team goes thru every single ride session for each participant on weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot dubious activities, you are welcome to write in to allow us to investigate. [email protected]