if you can't get the 100km challenge, what are the consequences? is there a refund or it will be forfeited?

thanks

Hi Jhayzee, yes, unfortunately, if you aren't able to finish the 100km requirement, the finisher rewards will be forfeited. However, our #TOGOFESTIVE100 Pin and Tees are commemorative items, therefore - regardless if you finish or not, we are sending these mentioned rewards. 

For the Jersey and shorts though, we'll have to get and clock in that 100km. Hope this helps. Thank you! 

thanks for the info

Happy to help. Good luck on the challenge! 

My ride still didn't appearing in the leader board

Hi Fishcooper, thanks for letting us know from here. I have already connected with you over email to check this and get your rides to appear on the challenge board as soon as possible. I'll continue on the conversation with you over emailThank you. 

just wanna ask where to download the twibbon coz its not available on the link provided

Hi, i rode 62km yesterday night using Garmin uploading it to Strava but it is not reflecting under my activities?

Hiyee ToGoParts team!kindly help me with my 2 rides yesterday, it’s not reflected yet on both ToGoRide2020 and in here.. Thanks so much in advance!

Hi, you can directly go to the landing page, and check your challenge profile box - there is a download e-bib button you can click on. Link here:

https://www.togoparts.com/challenges/togofestive100/welcome

Hi Togoparts. Can help me with my yesterday 21/12 ride? It is not updated in the leaderboard. Thank u.

Hi togoparts, I have a 32.98km ride yesterday on Strava but seems not updated here, please assist to check and fix it. thank you.

Thank you very much Kent

Thank you very much Kent

Quote: "Formerly posted by Jhayzee74: just wanna ask where to download the twibbon coz its not available on the link provided" Hi, you can directly go to the landing page, and check your challenge profile box - there is a download e-bib button you can click on. Link here: https://www.togoparts.com/challenges/togofestive100/welcome

Hi kent.paulo i already downloaded my ebib but I can't see the twibbon in there

Hi, I did 2 indoor rides but the stats is showing as outdoor ride. Although in Strava, it is showing as an indoor ride. Please advise.

Hi, my rides on 21st n 22nd Dec did not upload to my activity status, pls help to check. Thks

Have synced my ride from Xoss to Strava. Reflecting on Strava successfully, I've tried to use the sync button on togoparts. Ride distance appears to not reflect. Appreciate your kind assistance in configuring. Thanks!

Hi Kent, tonight’s ride have been updated to the daily stats, r u able to include my ride on 21st and 22nd Dec?

Thks Kent for ur advice n guidance earlier.

Hello,

I did a ride yesterday and it is showing up on Strava but not in my account here. Please help.

Kind regards
AJ

I did indoor rides on Monday and Tuesday and it shows up on Strava but not in my account in Togoparts. Could you help me please? Best regards, Dace62

I did ride on Tuesday,Wednesday and today it show in Strava but not in this account. Please help .. Thank you

Hello, am afraid to say that my rides are not syncing again despite doing all as instructed. Could you help please?

Hi Kent, any update on my ride on 21st and 22nd Dec.pls assist. Thank you

Have synced my ride from Xoss to Strava. Reflecting on Strava successfully, I've tried to use the sync button on togoparts. Ride distance appears to not reflect. Appreciate your kind assistance in configuring. Thanks!

Hi Kent, my ride is still not being sync from Strava even after doing the authorization from the email.

Hi Kent, my ride is still not being sync from Strava even after doing the authorization from the email.

Hi Kent, my ride is still not reflecting the updated distance travelled after syncing it.

Please sync my 2 rides...thanks

Thanks Kent. Always appreciate your help.

Hi. My ride was not synced. Tried manual sync yesterday. Stats not showing here til now. Ty

Hi Kent, my ride is still not reflecting the updated distance travelled after syncing it.

Hello my ride is also not reflecting in the system after manually syncing it. I think I need some help

Please update my activity ride today,

Hi Togoparts. Can help me with my today's ride? It is not updated in the leaderboard. Thank u.

Merry Christmas! My ride record is not updated, kindly assist, thank you~

You have problem with your system, lots of us has the same issues, our ride activity has not been updated yet. You might want to check on it. Thank you

I cycled ytd and till now is not updated. Please check

Same issue with everyone else: ride is synced on profile page but not leaderboard...

Ride synced after manual update. Thanks.

Still not updated even after manually updating it.

anyone having issues with ride not showing up on profile?

I just finished my ride, it is not auto update? Or not real time?

hello

Hello. My ride is still not reflected here.

just finished my ride, updated right away... but ride from yesterday is not showing up. Merry christmas.

guess i dont get the ride with santa achievement

Ride from past 3 days still not synced even after manual sync. Anyone else faced same issue?

Same issue, i dnt know what is going on with their system

Same for me Ajayram12 and JonV

Hi all the rides will be eventually be reflected and achievements be awarded!The Ops team will be reaching out to you directly to iron out any issues with Strava in these few days. Meanwhile please continue to ride on safe this Holiday Season!

The sync button is a joke. I used it to sync twice for my Christmas Day ride and nothing happens. Hopefully, the server and Togoparts ops team can fix this issues when they are back from their holidays.

Email: [email protected]

My ride is now updated. Thank you!

Hi, ride from last week was not sync. Please check.

Been risding many times. Nothing appeared in the board. Authorization is already done. Sync Ride button clicked. Reported to your email and here. I wonder is it April fools day already?

Hi Kent and togopart teamwould like to ask for your help again, my rides on some dates are not reflected.. 22nd, 23rd, 26th and yesterday 27ththe 24th and 25th are ok now but the previous dates mentioned were missed.. thank you so much!

Hi, my rides don't seem to be reflected here. Could you help me out?

Hi Togoparts Crew, my ride didn't reflect even after waiting for 16hrs. Could you please help to check it. thank you!

Hi Kent!:) thank you so much for the help! Appreciate it so much! Happy New year!

Hi there, I am not able to see my rides recorded in the Strava app on this website. Can you check and let me know what is wrong? Thanks

Hi, besides the finisher achievement, will the Christmas and Santa achievements be updated?

Hi togoparts. Until now not one of my rides recorded in strava has reflected. I've done all settings reqd, is there something else i'm missing? I hope my padticipation will not be all in vain. Appreciate your help pls.

Hi togoparts, my xmas eve ride shows that I ended the ride at 14:51pm on the 24th whereas on the Strava App, it is reflected correctly as ended at 00:51am.

Cheering for everyone to ride on during the holi-dates and unto the new year! Let's all get that 100km and finish the challenge as soon as we can! 

This is to also inform you that the team will be on a holiday break and will only be back by 4 January 2021. By then, we will attend to all your queries, and issues encountered. In the meanwhile, keep recording your rides on Strava and we shall take care of the syncing once we are back by Monday. 

Happy New Year to all of us! Ride on to 2021!!! 

Happy New Year 2021 to all. Stay strong, stay fast, ride safe!

Happy New Year! Enjoy and keep safe everyone!

Hi Admin, a lot of us have to stay indoors due to the inclement weather for d past 2 days. a lot of us also dont have the equipment to cycle indoors. can we request for the challenge to be extended?

Hi togoparts, my xmas eve ride shows that I ended the ride at 17:40pm on the 24th whereas on the Strava App, it is reflected correctly as started at 01:40am

I had raised a query to remove my flagged ride which was synced incorrectly but there is no update on that. Can you help to remove the flagged ride? 

Hi togoparts, i believe my strava app didnt capture in my togoparts account. Can help me with this issue?

I use a Garmin vivoactive watch.  On January 3rd I did a crossfit workout and recorded it as Cardio as riding was not an option due to serious rain.  It shows up in TOGO as a ride with a duration of 24min and distance of 0.  Could you assist is removing this cardio workout.  It is blocking my first ride of the year that was 23km.  Also the timestamps seem out of sync.

Cheers

Kent/Togoparts team, there is a discrepancy on my overall distance. Please kindly assist.

The leaderboard in the meanwhile displays the outdoor and indoor rides total separately, as achievements and rankings for outdoor and indoor rides are calculated differently. Hope this helps. I have also reached out to you via email to explain further. Have a great day! 

There's some strava bug in the top speed. It says i traveled 120kph which is obviously impossible.

Please sync my last 2 rides. Thanks

Hello, changing jersey size no longer, available right? Sorry for the very late inquiry. Thanks. Maybe there still time

Please sync my last ride (Jan 6th). It's been 3 days and manual sync is not available. Thanks

Hi already finished my 100km today. How do i know my strava completion is captured here?

Hi can I check when will I receive my tee and pin ?

My ride record is not update as per Strava record

done finally

Please sync my last 3 rides. Thanks

Final push before our challenge ends tonight at 23:59 let's get it!!!

Congratulations to all Finishers!! Well done everyone, and well done myself!!

greetings... i have a ride on the 25th of december on strava but showing up as the 26th at 4:38am here... https://www.strava.com/activities/4515770978

Hi #TOGOFESTIVE100 Participants: Our team is currently verifying the challenge resultsAll achievements, total distance cycled, finishers will be finalized tomorrow - 15 January 2021. Congratulations for everybody who has exerted extra efforts to finish the challenge! Look forward to seeing you on our next challenges! 

Haven't yet received the Pin & Tee

When are you going to send out finisher rewards? Any update?

Hello! Any update on when we will be receiving the pin and tshirt?

When can we collect our jersey?

have not receive our pins and jersey

have not receive our pins and jersey

what is the latest update for the jersey delivery?

Any update when would we be receiving finisher rewards?

When we will receive the rewards?

We do apologize for the delay. We'll notify everyone once the parcel arrives and the sending of the rewards have started. Thank you! 

Hi #TOGOFESTIVE100 participants, 

Based on an update on the rewards shipment, the rewards will be arriving in Singapore on the 16th of March, and will subsequently be delivered to you within 5 working days. We will update you once the rewards have arrived in Singapore. 

On behalf of Togoparts, we'd like to thank you for your patience. If you have any queries, please do not hesitate to contact us and send us an email at [email protected]

Noted, thank you

Hi, I have received incorrect rewards. I have received t-shirt instead of shorts. Can you please check

Hi, Until now i have NOT my rewards? when it will come?

Hi, Until now i have NOT my rewards? when it will come?

I have not yet recieved the rewards.

I have not received the rewards

Hi, I have not received mine