hi my bike record is not updated yet, thanks

Quote: "Formerly posted by zillianstetra: hi my bike record is not updated yet, thanks"

Hi Zillian,

We have reached out to you via email and have provided some steps that we'll need to work with in order to get your rides updated. Will be assisting you further there. 

Safe riding! 

How's everyone doing? 2 days into the Challenge period and we have logged a lot of rides already! Wow!

Remember to keep safe as you ride! Shout out to all riders who are clocking in some distance during these times!

We are racing to fitness!

Hello !

Quote: "Formerly posted by Ljinjong: Hello !"

 

Hi there! Thanks for signing up into the challenge. Started riding already? 

Hi TOGO team, virtual rides count as indoor?

Good job, Togo, for allowing indoor ride (in-progress). That is definitely supporting SG Gov effort during this yough pandemic situation.
-wawan- (gowes-sg-id)

We are pleased to announce that #TOGORide2020 now allows riders to upload their indoor rides via manual input to Strava. We trust that all of us will be honest with the manual entries update.

How do I do this manual input? My indoor rides all pushed automatically from Zwift to Strava.

Quote: "Formerly posted by MobMob: How do I do this manual input? My indoor rides all pushed automatically from Zwift to Strava."

Hi MobMob, we are still checking with Strava how we can upload the Zwift rides automatically onto the leaderboard. For now, we can only capture indoor rides which are manually input onto Strava. To do so, you can record activity under "Manual Activity" and then tag it as "Ride" on your Strava. Hope this helps.

Is there anyway I can link my Zwift ride?

Quote: "Formerly posted by NTan: Is there anyway I can link my Zwift ride?"

hi, we are still checking with strava and our tech team as to how to automate the process. For now, indoor rides will only be reflected on the system through manual entry. We will keep you posted regarding the development.

hope this helps. Safe riding!

hi! i have done my manual entry in strava and waiting for it to sync onto my togoparts account. May I check how long it takes to sync?

Quote: "Formerly posted by pqlier: hi! i have done my manual entry in strava and waiting for it to sync onto my togoparts account. May I check how long it takes to sync?"

Hi Pqlier,

All rides will usually be updated within 2 hours. 

On the matter of Zwift rides on Strava, we are pleased to annouce that we are now able to upload all these rides automatically from Strava to the #TOGORide2020 Leaderboard. Hence, there is no longer the need for manual re-entry into Strava.

Hi, thanks! i now have distanced logged in under "Total Distance Ridden", but under my profile it still says 0km ridden for #togoride2020 so far. Any cause for concern?
I have a few duplicate activities, as i made manual entry for my Zwift rides, it says that the one with the longer distance will be counted....If theres a help email i can send screenshots...

Hi, do you know whether the cycling in the immediate neighbourhood only is mandatory?

While it's good for Togo to include virtual rides now considering the Covid-19 circuit breaker situation, I think you should have two different leaderboards for virtual/indoor rides and outdoor rides. Do not mix them together since they're in different league, cannot compare km to km, err.. apple to apple.:)

Quote: "Formerly posted by indrapr: While it's good for Togo to include virtual rides now considering the Covid-19 circuit breaker situation, I think you should have two different leaderboards for virtual/indoor rides and outdoor rides. Do not mix them together since they're in different league, cannot compare km to km, err.. apple to apple.:)"

Hi Indrapr,
Thank you for your feedback. We hope to roll our a new Leaderboard design to incorporate this input. The team is working hard at it now. If you do not mind, we hope we can email you to get more inputs as part of our redesigning process.

Quote: "Formerly posted by pqlier: Hi, thanks! i now have distanced logged in under "Total Distance Ridden", but under my profile it still says 0km ridden for #togoride2020 so far. Any cause for concern? I have a few duplicate activities, as i made manual entry for my Zwift rides, it says that the one with the longer distance will be counted....If theres a help email i can send screenshots..."

Hi Pqlier, we will remove the duplicate rides. Will also be fixing the bug in the profile section as well. Thank you for the alert.

Quote: "Formerly posted by Elitsa: Hi, do you know whether the cycling in the immediate neighbourhood only is mandatory?"

Hi Elitsa, this will differ from country to country. The current advisory from Singapore's sports ministry is to exercise within one's neighbourhood. We will need to practice good citizenry and discretion. Group cycling is definitely not allowed though.

Hello Team cyclists !

Quote: "Formerly posted by Becycle: Hello Team cyclists !"

welcome to the challenge! Safe riding as always. 

Just clock my first 20km for the week ! 

Just clock my first 20km for the week ! 

Just clock my first 20km for the week ! 

Just clock my first 20km for the week ! 

well done

Quote: "Formerly posted by Becycle: Just clock my first 20km for the week ! "

good job Becycle! Keep it up! Safe riding as always! 

Hello, how does Togoparts calculate “week”? Saturday to Sunday OR Sunday to Saturday OR every 7 days from the first day of ride for the TOGORide 2020?

Rider Yangster - all of his rides are duplicates. Please check.

Quote: "Formerly posted by GTbabe: Rider Yangster - all of his rides are duplicates. Please check."

Hi there! Thanks for the lookout. We will look into the issue soonest as possible. Safe riding! 

Hi! When are you coming out with the separate leaderboard for outdoor rides? Thanks!

Yeah, i just signed up ytd, but i noticed all the ride i doing prior to signing up are all duplicates and I got no control over it, u can check out my strava, all of them are single activities, no duplicates. Just to clear up incase anyone salty about it.

additonally i just scan through some of the guys activities, theres also random duplications. Probably bug at togoparts end.

Hi all, 

There are various factors that make the rides duplicated. It could be that you were tagged by a team-mate or a friend which lead to strava recognizing two rides that you were in. It could be that you are using 2 trackers and both are synced to Strava. 

Rest assured though that our whole team has been looking into the duplicated rides and we have moderated as necessary. Safe riding to everyone! We will continuously look into the leaderboard stats. Definitely your flags and letting us know here would help us moderate the duplicated rides. 

Keep safe everyone! 

Hello Kent,

There is definitely a bug in the way Strava data is being pulled into togoparts. I had messaged you about 3 days ago that my ride was counted twice and asked for removing the duplicate. It is not yet removed.

If you notice today's stats it shows -
-----------------------------------------------
Longest Distance Today
202.68 km | jonny23092
----------------------------------------------
However it is a single ride of 101 kms that is counted twice. So kindly identify and remove all of the duplicates and help fix the bug.

Quote: "Formerly posted by blrvenkat: Hello Kent, There is definitely a bug in the way Strava data is being pulled into togoparts. I had messaged you about 3 days ago that my ride was counted twice and asked for removing the duplicate. It is not yet removed. If you notice today's stats it shows - ----------------------------------------------- Longest Distance Today 202.68 km | jonny23092 ---------------------------------------------- However it is a single ride of 101 kms that is counted twice. So kindly identify and remove all of the duplicates and help fix the bug."

 

Hi there, 

I have already removed the duplicated ride on your account just a few moments ago. Our tech team will definitely take a look at the issue soonest as possible. 

Thank you for alerting us and for the feedback. 
Safe riding!

Dear fellow Togoparts cyclists, Based on your inputs and feedback, we are working to improve the leaderboard. We will be rolling out a separate leaderboard each for indoor and outdoor rides as soon as possible. In addition, we will fixing a data bug so that only those rides done after your registration date will be uploaded on the leaderboard. Thank you for your patience in these matters.

Gotten a roadie set up on 20th March; switched from a hybrid. First challenge and seems good so far even with this CB. 
Ride safer everyone 😄

Quote: "Formerly posted by jaypulverize: Gotten a roadie set up on 20th March; switched from a hybrid. First challenge and seems good so far even with this CB.  Ride safer everyone 😄"

 

Awesome! Safe riding on all your incoming rides! 

How's everyone doing with their rides? 
Do keep as safe as always! 

Hi all! Help us detect duplicated rides if you see one. Flag the rides so that our ops team will be able to moderate quickly.

Thank you for your participation! Hope everyone's doing okay and safe. Keep yourselves fit by riding through!

Hi my latest ride is not recorded

Quote: "Formerly posted by jaypulverize: Hi my latest ride is not recorded"

hi there. We will check on this and get back to you shortly. Good morning. 

Hello,
There's a duplicate record on my ride 4th may 2020 evening ride.

Quote: "Formerly posted by PolarBear31: Hello, There's a duplicate record on my ride 4th may 2020 evening ride."

Hi Polar Bear! Thanks for letting us know. We will moderate as necessary. Safe riding! 

Do note that it is possible to use different tracking devices for the same ride and upload all to Strava like different rides. It will be tough for togoparts to police. It is down to rider integrity. Hope we stick to that. Especially the manual rides too.

Hi TP, someone joining the challenge late, is it possible to upload the past Strava rides from 14th April? Also, anyway to search the leaderboard on TP site or should should it be checked in Strava? Thanks a lot.

Quote: "Formerly posted by windrunner: Hi TP, someone joining the challenge late, is it possible to upload the past Strava rides from 14th April? Also, anyway to search the leaderboard on TP site or should should it be checked in Strava? Thanks a lot."

Hi windrunner,

thanks for the interest and the post here. Currently, all rides within 18 april will be synced to the challenge leaderboard as the mentioned date is the start date of togoride2020. 

with regards to the leaderboard, you may check out your progress on our site 

here's the link:

https://www.togoparts.com/challenges/togoride2020/leaderboard.php

Go guys! have fun!

Hi! How's everyone doing? We hope that the challenge is helping out in terms of motivating yourself to stay fit during these times, and of course, keeping your engagement within the cycling community that we are all a part of. 

Any concerns, let me know, we will be very happy to assist you as quick as possible. 

Wishing everyone safety and wellness! Safe riding! 

@kent.paulo, thanks for responding to my query. Just wanted to say thanks again!

Quote: "Formerly posted by windrunner: @kent.paulo, thanks for responding to my query. Just wanted to say thanks again! :)"

hi windrunner,

no worries at all. Safe riding as always! Enjoy the challenge. 

How to sync my strava activities here?

Quote: "Formerly posted by Jayliew: How to sync my strava activities here?"

 

Hi Jay,

After signing up for the challenge, you should have received a confirmation mail, which provides you with the syncing instructions. ☺️ Do check up your inbox, or your spam folder by any chance and see if you have received said mail. 

if you haven't please let me know so I can send you one manually.. thank you! 

My virtual ride didn’t count since 11/5 , waste many milage 🥴🥴🥴

Hi Eric,

We are looking into that matter and trying to ensure you that we will do as much as we can to address the problem and not waste your distances.

Safe Riding!

Hi, i have just joined the challenge. I have two rides prior to joining the challenge. it is somewhat capture in the challenge but not in the leadership board. could you help me sync? also, my strave in my mobile does not reflect the challenge as my togoparts account is tagged to my facebook account but i have used google for strava. is there any way to update my email in togoparts to the google one?

Quote: "Formerly posted by devastato76: Hi, i have just joined the challenge. I have two rides prior to joining the challenge. it is somewhat capture in the challenge but not in the leadership board. could you help me sync? also, my strave in my mobile does not reflect the challenge as my togoparts account is tagged to my facebook account but i have used google for strava. is there any way to update my email in togoparts to the google one?"

 

Hi, 

Thanks for posting out your query and concerns here. At this time, we will only be the ones to change your email address on your profile. Please do send me out an email at [email protected], for further assistance. :) 

With regard to the challenge and the leaderboard, we will look into it and revert back to you as soon as possible. :) 

Meanwhile, do keep recording your rides so we won't miss out! :) 

I've just signed up yesterday, 25 May 2020. Will my rides prior to sign up be counted in the challenge? I've done 9 rides (316.04km) since 18 April (Start of Chanllenge).
I don't see it reflected in the leaderboard.

Hi, me too. Yesterday just signed up and before that I've done a few km of rides too. Will my rides prior to sign up be counted in the challenge too?

Hi DarthJon and Candygl12, yes, all rides before joining will be counted so as long as they fall within the challenge period. 

If in any case that you don't see these rides counted up on the leaderboard at this time, this is due to the high volume of data that our leaderboard is processing. Rest assured though, we are working on it to count up as we value each hard-earned ride from all of our participants. 

I hope this clears the confusion. Safe riding as always! 

Hi Kent.paulo, thanks for the update.

Quote: "Formerly posted by Candygl12: Hi Kent.paulo, thanks for the update."

You're welcome! Enjoy the challenge. 

I applaud Togoparts team efforts in managing this. It’s a good initiative to getting riders motivated to ride - regardless indoor/outdoor. It’s impressive how the team have to manage these many cyclists involve for this - from missing rides recorded, complains of rides duplications etc. At the end of the day, all we get are badges and bragging rights (... if one choose to brag about it, that is). Even if a medal/trophy is to be presented to the winner/Top 10, they are just ‘metals’ to commemorate our efforts but I wish this could be put to more meaningful greater initiative to associate with charities via donations by giving it back to the community in need, especially during these difficult times globally with this pandemic. I’ll be really more than happy to donate i.e. now ongoing a sports triathlon organisation having similar leaderboards but at the same time welcoming their cyclists/runners/swimmers to donate to their charity to raising funds for struggling families, the elderly and migrant workers in Singapore with one meal a day less to worry about. Also, a cycling club making donations to its charity based by a dollar for every KM ridden by their cyclists.

Regardless where we stand in the leaderboard, let’s be humble to remember there are less fortunate than us who don’t get the luxury to be active but they are just grateful to live another day with food to eat for the day or a shelter to live above their heads - and during this pandemic it’s even more they need the help from us who aren’t as fortunate as the rest of us who could even get into Strava.

For the rest of us here dealing with this challenging times of Covid-19, This too shall pass

Meanwhile - stay active and strong , be positive and stay safe! ☺️

Quote: "Formerly posted by GTbabe: I applaud Togoparts team efforts in managing this. It’s a good initiative to getting riders motivated to ride - regardless indoor/outdoor. It’s impressive how the team have to manage these many cyclists involve for this - from missing rides recorded, complains of rides duplications etc. At the end of the day, all we get are badges and bragging rights (... if one choose to brag about it, that is). Even if a medal/trophy is to be presented to the winner/Top 10, they are just ‘metals’ to commemorate our efforts but I wish this could be put to more meaningful greater initiative to associate with charities via donations by giving it back to the community in need, especially during these difficult times globally with this pandemic. I’ll be really more than happy to donate i.e. now ongoing a sports triathlon organisation having similar leaderboards but at the same time welcoming their cyclists/runners/swimmers to donate to their charity to raising funds for struggling families, the elderly and migrant workers in Singapore with one meal a day less to worry about. Also, a cycling club making donations to its charity based by a dollar for every KM ridden by their cyclists. Regardless where we stand in the leaderboard, let’s be humble to remember there are less fortunate than us who don’t get the luxury to be active but they are just grateful to live another day with food to eat for the day or a shelter to live above their heads - and during this pandemic it’s even more they need the help from us who aren’t as fortunate as the rest of us who could even get into Strava. For the rest of us here dealing with this challenging times of Covid-19, This too shall pass Meanwhile - stay active and strong , be positive and stay safe! ☺️"

Hi GTBabe, thank you so much for the pleasing words. On behalf of the whole Togoparts team, we also would like to thank all the participants for signing up and for staying active during these times.

We hope that the challenge motivates everyone to not stop reaching their goals no matter what. Most of all, thank you for appreciating the challenge. With these words, we are inspired to so better. So as to all of our participants - stay motivated and thankful. 

Safe Riding everyone! 

Hi everyone. lots of catching up to do. I miss riding on the PCN. stay safe everyone!

hi, my total distance supposed to be 327km, but the main screen still reflect total of 308.57km, would like to check if there is any error? Thank you

yes, all rides before joining will be counted so as long as they fall within the challenge period.


If in any case that you don't see these rides counted up on the leaderboard at this time, this is due to the high volume of data that our leaderboard is processing. Rest assured though, we are working on it to count up as we value each hard-earned ride from all of our participants.

from this reply mean all rides b4 joining will count as well, right?

FAQ says all past record will be recorded, but the strava list is showing red fonts and say these are Activities before the sign up and will not be counted. I have clocked around 1100km since late April so it’s quite substantial.

My distance is at least 3k already.. but my distance shows otherwise. The whole board is so buggy, i was completed 1 week ago and now I am not complete again.

Quote: "Formerly posted by drewdam: yes, all rides before joining will be counted so as long as they fall within the challenge period. If in any case that you don't see these rides counted up on the leaderboard at this time, this is due to the high volume of data that our leaderboard is processing. Rest assured though, we are working on it to count up as we value each hard-earned ride from all of our participants. from this reply mean all rides b4 joining will count as well, right?"

 

Hi there, yes, all rides before joining will be counted. So as long as they fall within the challenge period of Season 1If by any chance you do not see your rides being synced through at this time, this is due to the high volume of rides that our leaderboard is processing at this time. 

Quote: "Formerly posted by Badb0y07: FAQ says all past record will be recorded, but the strava list is showing red fonts and say these are Activities before the sign up and will not be counted. I have clocked around 1100km since late April so it’s quite substantial."

Hi there, we are working hard to get all rides recorded, even those that were done before signing up for the challenge. If by any chance that you do not see the rides being counted up at this point, we apologise and assure you that we are working hard to merit these rides on your progress board. Please bear with us  and we thank you for your patience on this matter. 

Quote: "Formerly posted by Yangster: My distance is at least 3k already.. but my distance shows otherwise. The whole board is so buggy, i was completed 1 week ago and now I am not complete again."

Hi Yangster, 

Upon checking on your dashboard, your total distance is reflected around 3K KM already. Rest assured that slowly, your leaderboard distance will also be updated. We apologise if this is taking a little delay, this is due to the high volume of rides that the leaderboard is processing on the back end. 

No worries though, we will look into the leaderboard and make improvements specifically on the data syncing. 

Hi all,

The leaderboard has updated most of the missing rides already. Should you need help or still missing rides, please do not hesitate to email us at [email protected] so we are able to take a look at your situation instantly.

Safe riding to everyone!

jason

Hello

Hi Jason and David! 

Welcome and enjoy the challenge :) 

Kudos to everybody who's staying fit during these times! Cheering for all of you everyday!

💪🚲👍

Hi, I asked the questions earlier but received no reply. I just wonder how the "week" for each challenge is calculated. What constitutes the "week"? Is if every 7 days from the day we started the challenge? or as determined by Togoparts, say Mon-Sun, or Sat-Sat, or Sun-(following)Sat, or ???

Season 1 (18 Apr 20 - 28 Jun 20)
Earn the CYCLODARITY Finisher physical badge:
Clock 20.20km every week for a minimum of 4 weeks by 28 Jun 20 (23:59) Spore Time.
Season 2 (29 Jun 20 - 27 Sep 20)
Earn the CYCLODARITY Master physical badge:
Clock 40.20km every week for a minimum of 4 weeks by 27 Sep 20 (23:59) Spore Time.
Season 3 (28th Sept - 20 Dec 20)
Earn the CYCLODARITY Elite physical badge:
Clock 80.20km every week for a minimum of 4 weeks by 20 Dec 20 (23:59) Spore Time.

My leaderboard screen shows 0%. And when I view my activities, it also says I completed 0 km despite showing all the activities. But otherwise the total distance ridden is there and Strava activities are updated. Any reasons why those 0s?

Quote: "Formerly posted by firehawk55: My leaderboard screen shows 0%. And when I view my activities, it also says I completed 0 km despite showing all the activities. But otherwise the total distance ridden is there and Strava activities are updated. Any reasons why those 0s?"

 

Hi firehawk,

Upon checking on this, I can see your rides and distances are logged correctly. The 0's showing up should be because we have separated the indoor and outdoor ride stats on the leaderboard. Do take note that there are three tabs on the leaderboard, the indoor, outdoor, and the overall. Check out the overall leaderboard tab, it'll show your actual progress to the challenge. 

I hope this clears up your confusion.

I have signed up yesterday night for this challange and till now nothing is showing up on my activity list where I have plenty of rides around 500+km since April. Is there a particular schedule where togoparts poll from strava?

Quote: "Formerly posted by misato: I have signed up yesterday night for this challange and till now nothing is showing up on my activity list where I have plenty of rides around 500+km since April. Is there a particular schedule where togoparts poll from strava? "

Hi misato. Thanks for raising your question here. Our system will actually fetch up rides which are within the challenge period which has started on 18 April 2020. I will reach out to you via email for further assistance. 

Issue resolved for Misato. Thank you so much for your swift responses and cooperation. 
For everyone out there who's needing assistance please feel free to reach us at [email protected]. 

Safe Riding everyone!

I would love to have jersey also for this challenge though. 😀

https://www.facebook.com/754684667971636/posts/2833556173417798/?d=n

Sorry, posted a link that do not seem to work but do not have the possibility to erase it!.... Thousand apologies!
The correct link should be this one :
https://www.facebook.com/singaporecyclingfederation/photos/a.759414434165326/2833551683418247/

It’s phase 2! ride more but stay safe

After joining on 14th May, hit 2020.46 kms today and reached 50th place and first page today. So happy and thank you TOGOPARTS for keeping things interesting during COVID stay-home period!

Quote: "Formerly posted by windrunner: After joining on 14th May, hit 2020.46 kms today and reached 50th place and first page today. So happy and thank you TOGOPARTS for keeping things interesting during COVID stay-home period! :)"

hey there. Thank you for your participation too. We are grateful, and at the same time amazed of how fast you've cycled that much of a distance. Wow! Stay safe and stay fit! 

hey! How's everyone doing on their rides? We have upgraded our leaderboard and our profile page. you may now upload images of your rides to share to your friends and team! 

uploading them on strava also automatically displays the image on the leaderboard gallery. Lets gooooo! 

Hi Togoride2020 Participants!

Inviting you all to join #TOGOSG55 Virtual Challenge to celebrate our nation's birthday! Ride away with custom-designed rewards, whenever, wherever you are!

Celebrate 55 years of riding together as a nation with our cycling community. The more we ride, the stronger we get.

To check out more information about #TOGOSG55, kindly click on this link.
There are lots of awesome rewards and achievements that await.

Feel free to ask us a question and email us at [email protected]

When a ride begins on Sunday night and stretches into Monday, how do you count that as part of the weekly challenge? Is it counted for Sunday, or Monday, or split at 12am?

Just realised the requirement for Season 2 is 4 *consecutive* weeks. Damn...one of my rides, if counted on a Monday, will mean that week does not count haha.

Quote: "Formerly posted by huaiwei: When a ride begins on Sunday night and stretches into Monday, how do you count that as part of the weekly challenge? Is it counted for Sunday, or Monday, or split at 12am? Just realised the requirement for Season 2 is 4 *consecutive* weeks. Damn...one of my rides, if counted on a Monday, will mean that week does not count haha. "

 

This is an interesting question. Will verify with the team and get back to you soonest to keep you posted :) 

Is there something wrong with the leadership board update? Seems like it has crash or something like that?

I just joined and my ride is not sync to togoparts from Strava. Anyone know if there are any issues? My privacy is turn off. Can anyone show me how is their privacy settings looks like?

Hi guys we are looking into it. Please email or use the feedback form at the bottom right of the leaderboard for us to get back to you.

Hi, did not receive the Season 1 badge till now. Just wondering when it will be send as the season ended more than a month already. Thanks.

Hi, when should we expect to receive the digital and physical badge for Challenge Season 1?
Thank you.

Quote: "Formerly posted by angetps: Hi, when should we expect to receive the digital and physical badge for Challenge Season 1? Thank you. << Season 1 (18 Apr 20 - 28 Jun 20) Earn the #CYCLODARITY Finisher physical badge: Clock 20.20km every week for a minimum of 4 weeks by 28 Jun 20 (23:59) Spore Time. >> "

 

Hi, thank you and we apologize for the delayed response. The free physical badges will be ready around the 2nd week of September. Once ready, we will immediately get them sent to you. We are as eager to get these well-deserved badges. Safe Riding! 

Quote: "Formerly posted by PL1973: Hi, did not receive the Season 1 badge till now. Just wondering when it will be send as the season ended more than a month already. Thanks."

Hi PL, thank you and we apologize for the delayed response. The free physical badges will be ready around the 2nd week of September. Once ready, we will immediately get them sent to your registered mailing address. Safe Riding! 

Quote: "Formerly posted by Johnchu79: I just joined and my ride is not sync to togoparts from Strava. Anyone know if there are any issues? My privacy is turn off. Can anyone show me how is their privacy settings looks like?"

Hi John, I did check up on your profile just now. Every ride has been reflected respectivelyThank you and have a wonderful ay! 

Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by PL1973: Hi, did not receive the Season 1 badge till now. Just wondering when it will be send as the season ended more than a month already. Thanks." Hi PL, thank you and we apologize for the delayed response. The free physical badges will be ready around the 2nd week of September. Once ready, we will immediately get them sent to your registered mailing address. Safe Riding!  "

Thanks !!! Great to hear that. Ride on !!!

Quote: "Formerly posted by PL1973: Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by PL1973: Hi, did not receive the Season 1 badge till now. Just wondering when it will be send as the season ended more than a month already. Thanks." Hi PL, thank you and we apologize for the delayed response. The free physical badges will be ready around the 2nd week of September. Once ready, we will immediately get them sent to your registered mailing address. Safe Riding!  " Thanks !!! Great to hear that. Ride on !!!"

Ride on bro! 

My rides are not syncing again... is there any way to sync manually on my end? Seems to be a recurring issue...

Dear Admins! It is quite surprising to me that I can found my last rides on my profile in togoride2020 challenges, but on the challenge's page information is not updated yet

Hi I did 100 km yesterday and it is recorded into Togomy57 but not Togoride2020. Why?

Quote: "Formerly posted by mugentis: My rides are not syncing again... is there any way to sync manually on my end? Seems to be a recurring issue..."

Hi mugentis. Just checked your profile, your most recent rides are now inWe apologize for the delay on the syncing over the weekend. Have a great day! 

Quote: "Formerly posted by mvtm: Dear Admins! It is quite surprising to me that I can found my last rides on my profile in togoride2020 challenges, but on the challenge's page information is not updated yet"

 

Hi mvtm, we apologize for the delay on the updating of your rides. We have encountered a minor technical issue over the weekend. But no worries, we have already gotten that fixed, and I can now see your most recent rides being updated and shown on your profile. Have a great day! 

Quote: "Formerly posted by yeedy: Hi I did 100 km yesterday and it is recorded into Togomy57 but not Togoride2020. Why?"

 

Hi yeedy. We had a minor technical issue for #TOGORIDE2020 over the weekend which has led to your rides not being synced during that time. No worries though, we have already resolved the issue, and your 100km ride is now already updated :) 

Moving forward, your rides should automatically sync too. Thank you and safe riding! 

when can we get the singalet?I have done the challenge

Quote: "Formerly posted by Barefoot Greg: when can we get the singalet?I have done the challenge"

if you are referring to #TOGOSG55 jerseys, no worries. It's currently being processed at the moment, and the estimated arrival to your mailing address will be around next week. Thank you! ☺️

Hi, how can I check if I have met the requirements for the Season 2 badge?

The worst thing about Togoparts unlike Carousell is that firstly Sellers dont give their contact numbers and seldom reply to messages of interets for months which is very frustrating. Secondly, there is not app or feature where Togoparts messages and sales are posted on Sellers phones for them to revert immediately. These are reasons why many have stopped using Togoparts and are now using Carousell instead. Hoping Togoparts owners do something about this. Rgds

Quote: "Formerly posted by aerosignal: Hi, how can I check if I have met the requirements for the Season 2 badge?"

hi aerosignal, currently, there is no self check to do so. But no worries, we'll run the back end check soon to check as to who qualified for the Season 2 badges. Thank you! 

alternatively, you can check your stats from the leaderboard. If the blue badge appears, that means the system has detected that you are eligible for the season 2 badge. ☺️

Quote: "Formerly posted by SGV55: The worst thing about Togoparts unlike Carousell is that firstly Sellers dont give their contact numbers and seldom reply to messages of interets for months which is very frustrating. Secondly, there is not app or feature where Togoparts messages and sales are posted on Sellers phones for them to revert immediately. These are reasons why many have stopped using Togoparts and are now using Carousell instead. Hoping Togoparts owners do something about this. Rgds"

hi SGV55, thank you for this feedback. We definitely value your feedback and will look into these things. A lot of things are about to be done, and rest assured it would provide for a better experience. 

thank you! 

Hi. How to change & upload my utilize strava app link in my current profile? Already informed to you to follow the given strava link that I am currently using via email today. Please revert. Thank you.

Quote: "Formerly posted by azrulshahreen: Hi. How to change & upload my utilize strava app link in my current profile? Already informed to you to follow the given strava link that I am currently using via email today. Please revert. Thank you."

Hi Azrul, good eveningI've reached out to you via email and have sent you instructions as to how we can resolve this incorrect strava account linked issueThank you!

Hi, i have completed my season 2 challenge, but the badge is not appearing with my profile in the leaderboard. Any idea?

May I know where do I find it digital badge?

Quote: "Formerly posted by ndleng: May I know where do I find it digital badge?"

Hi ndleng, you can currently check out the digital badge from the leaderboard. 
https://www.togoparts.com/challenges/leaderboard2020/list/1/

Once on the leaderboard, search for your username, and you would see a badge under your name. Hope this helps. Thank you! 

Quote: "Formerly posted by factorx: Hi, i have completed my season 2 challenge, but the badge is not appearing with my profile in the leaderboard. Any idea?"

Hi factorx, I will have the tech team to run a test regarding this. I will get back to you via email, to confirm and update you regarding this matter. 

Thank you! 

hi I havent gotten my shirt.. any update on it?

I've completedthe challenge as well but have not seen the badge appear .

Quote: "Formerly posted by gking: hi I havent gotten my shirt.. any update on it?"

Hi gking. The rewards purchased for #TOGOSG55 - are being progressively sent out - you should be able to receive your shirt around the end of this week. Hope this helps. Thank you! 

Quote: "Formerly posted by mugentis: I've completedthe challenge as well but have not seen the badge appear ."

Hi mugentis. Allow us to check on this matter and we'll let you know after verification of the results and your rides. Thank you! 

YAY got mine today!

Quote: "Formerly posted by Kckeslar0106: YAY got mine today!"

Awesome! 

hi I havent gotten my shirt.. any update on it?

Morning, I didn't see the badge as well and hope you can look into mine too.

Quote: "Formerly posted by gking: hi I havent gotten my shirt.. any update on it?"

Hi gkking, good morning. Let me reach out to you via mail to check further regarding this matter. 
Thank you very much. 

Quote: "Formerly posted by gking: hi I havent gotten my shirt.. any update on it?"

Hi gkking, good morning. Let me reach out to you via mail to check further regarding this matter. 
Thank you very much. 

Quote: "Formerly posted by ndleng: Morning, I didn't see the badge as well and hope you can look into mine too."

Hi there, thank you for reaching out to us. We will check on this and let you know over email as to the results and further information. Thanks! 

hi i asked about the missing badge in my profile a week ago. havent heard from you, any update?

Quote: "Formerly posted by factorx: hi i asked about the missing badge in my profile a week ago. havent heard from you, any update?"

hi factorx, we have noted regarding the matter. No worries, our tech team is currently checking and assessing this one. We will reach out to you via email within this week to discuss and relay what we have found during the assessment. Thank you! 

Hi, still havent receive my jersey and shirt until now. Please advise, when can i receive. Thanks

Quote: "Formerly posted by acelyn12: Hi, still havent receive my jersey and shirt until now. Please advise, when can i receive. Thanks"

Hi Acelyn, thanks for reaching out. I'll reach out to you via email now to verify an information and resolve this. Thank you! 

Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by mugentis: I've completedthe challenge as well but have not seen the badge appear ." Hi mugentis. Allow us to check on this matter and we'll let you know after verification of the results and your rides. Thank you! "

thanks for the assist! i saw the badge already next to my ID in the leaderboard!

I notice that my profile is no longer syncing with strava to pick up the latest rides after 4th Oct. Would need some assistant to fix this issue.

Hi, so may I know I qualified for the season 2 badge? If not, I will not continue for Season 3. This is just too much of a hassle.

Quote: "Formerly posted by misato: I notice that my profile is no longer syncing with strava to pick up the latest rides after 4th Oct. Would need some assistant to fix this issue. "

Hi, good morning misato. I've checked from your profile, the latest ride synced up was your 10 October ride. Can counter check and let me know if there are still missing rides so I could check further?  

Quote: "Formerly posted by aerosignal: Hi, so may I know I qualified for the season 2 badge? If not, I will not continue for Season 3. This is just too much of a hassle."

 

Hi aerosignal. We will have our tech team run a check if your rides reach up the requirements for season 2I will get in touch with you via email to update you of this matter. Thank you! 

Hi Kent, can you check my record whether I clear it season 2 as I don't see my badge?

Quote: "Formerly posted by ndleng: Hi Kent, can you check my record whether I clear it season 2 as I don't see my badge?"

Hi ndleng, good evening. I have had the tech team already check your records and we have added the badge into your profile. To check, you can go to the leaderboard, and search for your username. You should be able to see it. 

Let me know. Thanks! 

Hi, are we going to get the #CYCLODARITY digital badge and physical badge as well? If yes, hen will it get delivered?

Still waiting for Season 1 badge. Guess it takes a while to clear. Hopefully will receive soon.

Quote: "Formerly posted by G.E.: Hi, are we going to get the #CYCLODARITY digital badge and physical badge as well? If yes, hen will it get delivered?"

Hi G.E. we are progressively sending out the badges, should reach you around next week. Thank you and have a great day! 

Quote: "Formerly posted by PL1973: Still waiting for Season 1 badge. Guess it takes a while to clear. Hopefully will receive soon."

Hi PL1973, thanks for reaching us out here. No worries, we will have it sent out soon. We are actually progressively been sending out the rewards and the badges. Do hang on a little more. Thank you! 

Hi Cheerleader, no update of rides for me since mid of Sep ? Can you please help to update my strava to this portal ? Thanks.

Quote: "Formerly posted by chinshyong: Hi Cheerleader, no update of rides for me since mid of Sep ? Can you please help to update my strava to this portal ? Thanks."

Hi chinshyong, this is actually being checked by our tech team at the moment. We will definitely let you know once this has been resolved and gotten your rides logged already.  In the meantime, please do keep recording your rides. You are doing an amazing job! Ride strong! 

Hello

Quote: "Formerly posted by Firman94: Hello"

Hey Firman! Ride on and stay safe! 

Hi guys,

hi guys, not rushing you guys, but am just wondering if you have started shipping out the badges ? I've yet to receive the ones from season 1 & 2. Am working hard to complete season three in the coming weeks thoughthanks for organising this event!

Quote: "Formerly posted by absolutmuah: hi guys, not rushing you guys, but am just wondering if you have started shipping out the badges ? I've yet to receive the ones from season 1 & 2. Am working hard to complete season three in the coming weeks thoughthanks for organising this event!"

Hi absolutmuah, the season 1 badges were already sent out. Let me contact you via email so we could have one send out to you. For the season 2 badges, they are currently in production, once ready we will also mail them out. Thank you for working hard and for supporting #TOGORIDE2020. We definitely appreciate the support. Ride on.

Hi, may I know whether the physical badge is only for those who have sign up for the Tee-shirt because till now I haven't receive season 1 & 2 badges yet. Thx

Quote: "Formerly posted by Clt9: Hi, may I know whether the physical badge is only for those who have sign up for the Tee-shirt because till now I haven't receive season 1 & 2 badges yet. Thx"

hiii Clt9! Good morning. The badges are for all participants who have earned it, regardless if you bought the tee or not.

Let me double check in your case. Anything further, i'll contact you via email. Thank you! Ride on. 

Still awaiting Season 1 badge. Keeping fingers crossed they will arrived

Quote: "Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)"

Hi PL1973. thank you for letting us know. Let me check on this and revert to you via email. Thank you! 

How's everyone doing? Let's cycle more and hit that 2020km!

Hi, My TOGORIDE2020 November 23, 2020, 7:41 PM ride of 11.51 km is missing.

Quote: "Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)"

Me too. Or the badge is for those who brought the T-shirt/jersey only?

Quote: "Formerly posted by Lipton: Quote: "Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)" Me too. Or the badge is for those who brought the T-shirt/jersey only?"

Sorry, my is season 2. Is the badge available only to those brought the T-shirt/jersey only?

Hi TogoRide, one of my ride on the 23th not reflected. can you assist? 

Quote: "Formerly posted by Lipton: Quote: "Formerly posted by Lipton: Quote: "Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)" Me too. Or the badge is for those who brought the T-shirt/jersey only?" Sorry, my is season 2. Is the badge available only to those brought the T-shirt/jersey only?"

Hi Lipton, 

1. The badge is free for all, so as long as you have qualified, regardless if you bought the tee or not. Let me check from the back end - and update you via email if you qualify and in any case did not receive.

2. For your rides, let me take a look into it, and update your missing ones. Thank you! 

Quote: "Formerly posted by TG409: Hi TogoRide, one of my ride on the 23th not reflected. can you assist? "

Hi TG409, let me take a look and try to pull up your rides. Will notify you here once your missing ride is up. Thank you! 

Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by Lipton: Quote: "Formerly posted by Lipton: Quote: "Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)" Me too. Or the badge is for those who brought the T-shirt/jersey only?" Sorry, my is season 2. Is the badge available only to those brought the T-shirt/jersey only?" Hi Lipton,  1. The badge is free for all, so as long as you have qualified, regardless if you bought the tee or not. Let me check from the back end - and update you via email if you qualify and in any case did not receive. 2. For your rides, let me take a look into it, and update your missing ones. Thank you!  "

Hi kent.paulo,
Thanks. The missing ride on November 23, 2020, 7:41 PM updated. There is another missing ride on November 27, 2020 at 6:14 AM, can help look into it too. Thank you.

Hi, sure let me check and update you once the missing ride is updated. THank you! 

Hi, I had already completed riding 2020kms on Nov 26. I have a screen shot confirming the same. Now my rides are missing. Please advice.

Quote: "Formerly posted by ashkish77: Hi, I had already completed riding 2020kms on Nov 26. I have a screen shot confirming the same. Now my rides are missing. Please advice."

Hi askish, understand the situation. Will go communicate with you via email to further check and let you know regarding this. Thanks! 

Quote: "Formerly posted by Lipton: Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by Lipton: Quote: "Formerly posted by Lipton: Quote: "Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)" Me too. Or the badge is for those who brought the T-shirt/jersey only?" Sorry, my is season 2. Is the badge available only to those brought the T-shirt/jersey only?" Hi Lipton,  1. The badge is free for all, so as long as you have qualified, regardless if you bought the tee or not. Let me check from the back end - and update you via email if you qualify and in any case did not receive. 2. For your rides, let me take a look into it, and update your missing ones. Thank you!  " Hi kent.paulo, Thanks. The missing ride on November 23, 2020, 7:41 PM updated. There is another missing ride on November 27, 2020 at 6:14 AM, can help look into it too. Thank you. "

Hi Lipton, can confirm if all your rides are in? I have done a manual pull up from the back endNov 27 ride is reflected. 

Quote: "Formerly posted by TG409: Hi TogoRide, one of my ride on the 23th not reflected. can you assist? "

Hi TG409, your ride on the 23rd is now already shown from the #TOGORIDE2020 leaderboard as well as your recent rides. Let me know if there's anything else I can help you with. Always happy to help. Stay safe! 

The technical glitch on the system has mislead me showing I have completed my #TogoRide2020 and I will miss the completion target.

Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by Lipton: Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by Lipton: Quote: "Formerly posted by Lipton: [QUOTE]Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)" Me too. Or the badge is for those who brought the T-shirt/jersey only?" Sorry, my is season 2. Is the badge available only to those brought the T-shirt/jersey only?" Hi Lipton,  1. The badge is free for all, so as long as you have qualified, regardless if you bought the tee or not. Let me check from the back end - and update you via email if you qualify and in any case did not receive. 2. For your rides, let me take a look into it, and update your missing ones. Thank you!  " Hi kent.paulo, Thanks. The missing ride on November 23, 2020, 7:41 PM updated. There is another missing ride on November 27, 2020 at 6:14 AM, can help look into it too. Thank you. "

Hi Lipton, can confirm if all your rides are in? I have done a manual pull up from the back endNov 27 ride is reflected. 

[/QUOTE]

Hi kent.paulo,
The November 27, 2020, 6:14 AM Morning ride of 10.56 km still missing. Evening ride (November 27, 2020, 7:41 PM of 10.67km) is there though.

Hi. There seems to be an error on the stats. My distance clocked is much higher and was accurate when checked 2 days ago. However, I checked it just a while ago and the distance recorded has dropped by almost 10%? Is there a backend error?

Sorry for you multiple same messages. No idea why 5 of the same messages appeared when I only posted one and once. Is there an error on the backend system of the website?

My stats are wrong too - today vs yesterday (and past months). All my "hard work" gone in a flash!I have a screen shot of my stats from yesterday vs what I see today (now). A good 270km difference! 

Can you please check on your end? Thank you.

Quote: "Formerly posted by angetps: Sorry for you multiple same messages. No idea why 5 of the same messages appeared when I only posted one and once. Is there an error on the backend system of the website? My stats are wrong too - today vs yesterday (and past months). All my "hard work" gone in a flash!I have a screen shot of my stats from yesterday vs what I see today (now). A good 270km difference!  Can you please check on your end? Thank you. "

Hi angetps, thanks for letting us know about this. Regarding the total distance, 2 weeks ago, we have received reports that there seems to be double addition of ride totals on rides for #TOGORIDE2020.

An example was that one 200km ride, added 400km to the participant's total. That led to our tech team to check from the back end - and have indeed found out that somewhere around 2 weeks ago, our system has started adding double distances as supposed to only one per ride. 

We have fixed the bug last Monday, which has caused all totals to reflect the correct distance (trimming the totals down for most of the participants, as we have removed the double calculation bug). 

As per manual checking from your rides, it now reflects the correct and accurate totals - I have added up all your rides' distances manually to counter-check.

Hope this clears up the confusion, and we do apologize for any inconvenience caused. If you need further assistance, please feel free to email us at [email protected]. Thank you! 

Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)" Hi PL1973. thank you for letting us know. Let me check on this and revert to you via email. Thank you! "

Still no news and no luck

Quote: "Formerly posted by PL1973: Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by PL1973: Still awaiting Season 1 badge. Keeping fingers crossed they will arrived :)" Hi PL1973. thank you for letting us know. Let me check on this and revert to you via email. Thank you! " Still no news and no luck :("

 

Hi PL1973, let me contact you over via whatsapp for faster cadence.

So happy to finally receive my Season 1 badge, thanks Kent for the speedy response. Looking forward to score the lovely pins next

Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by Clt9: Hi, may I know whether the physical badge is only for those who have sign up for the Tee-shirt because till now I haven't receive season 1 & 2 badges yet. Thx" hiii Clt9! Good morning. The badges are for all participants who have earned it, regardless if you bought the tee or not. Let me double check in your case. Anything further, i'll contact you via email. Thank you! Ride on.  "

Hi kent.paulo, got any news on my season 1 & 2 badge? Thanks

Quote: "Formerly posted by Clt9: Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by Clt9: Hi, may I know whether the physical badge is only for those who have sign up for the Tee-shirt because till now I haven't receive season 1 & 2 badges yet. Thx" hiii Clt9! Good morning. The badges are for all participants who have earned it, regardless if you bought the tee or not. Let me double check in your case. Anything further, i'll contact you via email. Thank you! Ride on.  " Hi kent.paulo, got any news on my season 1 & 2 badge? Thanks"

Hi Clt9, checking on it now.. Thank you! 

hi kent, would like to know if you send the 3 badge together or? season by season?

Quote: "Formerly posted by TG409: hi kent, would like to know if you send the 3 badge together or? season by season?"

Hi TG409, we will be sending them season by season. Thank you!

Dear Admin!

Dear Admin, Could you please explain why I lost at least 500km from my togo2020 result?

Dear Admin, Could you please explain why I lost at least 500km from my togo2020 result?

Dear Admin, Could you please explain why I lost at least 500km from my togo2020 result?

Looks like you have an issue with your site software. I accidentally reconnect strava during the #TOGOFESTIVE100 registration and looks like I lost my rides before Sep 18. So how I or you can solve this issue?

Quote: "Formerly posted by mvtm: Looks like you have an issue with your site software. I accidentally reconnect strava during the #TOGOFESTIVE100 registration and looks like I lost my rides before Sep 18. So how I or you can solve this issue?"

Hi, we have manually updated your rides and we have found out that a few rides were added from your initial list. However, if it seems like your total distance is way different from around 4 weeks ago, here's the explanation why: 

4 weeks ago, we have received reports that there seem to be an instance of a double addition of ride totals on rides for #TOGORIDE2020.

An example was that one 200km ride, added 400km to the participant's total. That led to our tech team to check from the back end - and have indeed found out that somewhere around 4 weeks ago, our system has started adding double distances as supposed to only one per recorded ride. 

We have already fixed the bug, which has caused totals to reflect the correct distance (trimming the totals down for most of the participants, as we have removed the double calculation). 

As per manual checking from your rides, it now reflects the correct and accurate totals - I have added up all your rides' distances manually to counter-check. As for #TOGOFESTIVE100, no worries, we have ensured that everything will go smooth and all technical aspects are well prepared.

Hope this clears up the confusion, and we do apologize for any inconvenience caused. If you need further assistance, please feel free to email us at [email protected]."> [email protected]. Thank you! 

Hi

Quote: "Formerly posted by jasonock25: Hi"

Hi Jason, cheering for you for #TOGOFESTIVE100! Let's get it! 

Quote: "Formerly posted by kent.paulo: Quote: "Formerly posted by jasonock25: Hi" Hi Jason, cheering for you for #TOGORIDE2020! Let's get it! "

Hi admin, my ride on Monday, the start of TOGOFESTIVE100 was not logged here. Could you plus update the ride?

Hi kent, i am missing 1 ride on christmas day. Can you pls check. Thank you

Hi, my ride on Monday 21 Dec is missing. I do not have the sync ride option on my profile for togo2020 challenge. Could you assist to update the missing ride. Thanks.

Quote: "Formerly posted by seowkeong: Hi, my ride on Monday 21 Dec is missing. I do not have the sync ride option on my profile for togo2020 challenge. Could you assist to update the missing ride. Thanks."

Hi seowkeong, I have pulled up the missing ride. Should show on your profile shortly :) 

Quote: "Formerly posted by Clt9: Hi kent, i am missing 1 ride on christmas day. Can you pls check. Thank you"

Hi Clt9, I have manually pulled up and that ride should already show up shortly. Thank you! 

Hi Kent, can you check which are the badges that I got? I have yet to receive any from season 2.

hello kent,

i want to clarify somehow i am signed up for togofestive and togoride,
but i only partivipate in togoride.
could u pls transfer all my kms to togoride? >155km total- thanks

Quote: "Formerly posted by xelliose: hello kent, i want to clarify somehow i am signed up for togofestive and togoride, but i actually only participate in togoride. could u pls transfer all my kms to togoride? >155km total- thanks"

Quote: "Formerly posted by xelliose: hello kent, i want to clarify somehow i am signed up for togofestive and togoride, but i only partivipate in togoride. could u pls transfer all my kms to togoride? >155km total- thanks"

Hi xelliose, I have emailed you out regarding this - look forward to hearing from you thereThank you! 

Hi Kent, pending your reply to my enquiry

Quote: "Formerly posted by ndleng: Hi Kent, pending your reply to my enquiry"

Hi ndleng, thanks and I do apologize for missing out on your question :)
You have unlocked 2 badges (Season 2 and 3) - we have already sent out the season 1 badges - and are now waiting for the season 2 and 3 badges to arrive. Once ready, we will immediately have them sent out to riders that have unlocked the badge. 

Thank you and congratulations for finishing #TOGORIDE2020 strong!