FREQUENTLY ASKED QUESTIONS

ACHIEVEMENTS

The Announcer

Q. I did not add my Togoparts username in my post caption, can I still unlock this achievement?

A. You can send us a screenshot of your post at [email protected], and our operations team will help you add the achievement to your profile.

Family Wheels

Q. I did not add my Togoparts username in my post caption, can I still unlock this achievement?

A.You can send us a screenshot of your post at [email protected], and our operations team will help you add the achievement to your profile.

Round & Round

Q. Do I have to ride all of the routes to unlock this achievement?

A. No, you must ride at least ONE route on the list to unlock this achievement.

Tykes on Bikes

Q. How old must my child be to unlock this achievement?

A. Your child must be 14 years old or younger and must clock in at least 3.6 km to unlock this achievement.

Bragging Rights

Q. I posted my bicycle in the rides section. Do I need to notify your team of such to unlock the achievement?

A. Yes, please notify our team about this via email at [email protected] for us to give you the achievement badge.

Q. Do I need to tag you on social media to unlock this achievement?

A. We encourage our users to tag us proactively for us to easily see the post.

Q. What hashtag should I use to unlock this achievement?

A. Use #TOGOWBD on your post for our operations team to find your post and get them featured.

Team Achievements

Q. How many team members should we have to unlock team achievements?

A. For team achievements, a team must have 2-5 members to qualify for the achievements.

ABOUT EVENT

Q. What are the key rules which I need to take note while taking part in this event?

A. Togoparts aims to foster a cyclist community that are committed to staying active and maintaining good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in your area, prior to undertaking any physical activity.

Q. What are the dates and distance of the #TOGOWBD challenge?

A. The challenge period starts from 15th May 2021 (Saturday 0000hrs) - 6th June 2021 (Sunday 2359hrs), GMT+8. The Finisher Distance is 63 km, and the Randonneur Distance is 1360 km.

Q. When is the closing date for registration?

A. Registration closes on the 24th May 2021, 23:59 GMT+8.

Q. How much is the participation fee?

A. The minimum participation fee for #TOGOWBD is SGD9.90 which includes a free cycling pin.

Q. Can I do indoor rides on a trainer or stationary bike and log that ride?

A. Yes, all indoor rides are recognised for #TOGOWBD

Q. I have paid for the challenge, how will I know if my registration is successful?

A. All successful registrants will receive an email notification. If you are not sure if your payment is successful, please email us at [email protected]

Q. I live outside of Singapore, can I still sign up and join?

A. Yes, please join us for the challenge. At Togoparts, we aim to connect cyclists across the globe.

Q. Do I get my rewards if I do not complete the required challenge distance within the stipulated period of the challenge?

A. For Event rewards such as the Pin & the Tee, yes you will be receiving them regardless if you have finished the required challenge distance or not. However, for the finisher reward such as the jersey, you must reach at least 80km to be eligible to receive such.

Q. I have registered, what's next?

A. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your rides during the challenge period. You can find Strava's authorisation link in our notification email.
If you are using a non-Strava device to record your rides, please upload your rides to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed ride details.

Q. Can I request for a refund?

A. There will be no refunds made once a participant has signed up. In the event where the participant is unable to complete the challenge due to unforeseen circumstances, no refunds will be made.

TRACKERS

Q. Where can I check my progress against other participants?

A. You can check the challenge leaderboard after it goes live on the first day of the challenge period.

Q. My ride does not show up on the challenge leaderboard or I do not see my username on the challenge leaderboard after authorising Togoparts to connect to my Strava account.

A. The challenge leaderboard will be refreshed periodically throughout each day. Please wait for your rides to be updated. If any irregularities occur, please email us at [email protected] Please allow up to 48 hours for us to respond.

Q. How can I be sure I m logging my distance for the challenge?

A. You will receive an email notification that registration was successful after you have registered. If you have already registered but yet to authorise Togoparts to connect to your Strava account, you will receive an email reminder to do so immediately.

Q. Can I log / ride multiple times to add up to the challange distance?

A. Yes. The beauty of virtual challenge is that you can log in your rides anytime and anywhere outdoor, even to the market, work or bike shop. Just remember to log your rides with the Strava app, or upload them to Strava if you are using another device for recording your rides. Just make sure the devices are Strava compatible!

Q. Where can I check my progress against other participants?

A. You can check the challenge leaderboard after it goes live on the first day of the challenge period.

Q. Can I measure my distance using other apps or devices?

A. We require all participants to log their rides using Strava. You can use tracking devices like Garmin and upload your activities to Strava. If you have logged your activity with another app and not Strava, the system will not recognize uploaded activity.

Q. Sometimes I ride for very long distances. How do I ensure my battery does not run out?

A. To conserve your battery, let the Strava app run in the background while it is recording your activity. Here s a few steps you can follow:
Turn on location services for your mobile phone:
iOS: Settings Privacy Location Services Set to ON
Android (Samsung 6.0.1): Settings Privacy & Safety Set to ON
Turn on your Strava apps location services:
iOS: Settings Strava Location Set to While Using or Always"
Android: On by default.
When you go out for a ride, hit record and turn off your mobile phones screen. Special thanks to user triton for sharing this information.

Q. Can I do indoor rides on a trainer or stationary bike and log that ride?

A. Yes, then that ride will be recorded as an Indoor Ride

Q. Can I add my rides manually?

A. Manual input rides will be counted as indoor rides, and subjected to our verification process to be recognised.

Q. Why do some of my rides don t register?

A. Your rides may be uploaded late (a few days after the ride), especially for riders who use tracking devices like Garmin.
We advise you to upload your rides and activities at the soon as possible. If your Strava privacy setting is not set to public, our leaderboard will not be able to pull your activities and update it automatically. We advise you to change your privacy settings to public.
Strava web/app Settings Privacy untick ALL checkbox. For other technical issues, please contact us at [email protected] with your username and Strava Ride ID where available.

Q. The distance recorded by Strava is inaccurate, can you add the missing distance into that activity?

A. We are not able to edit the details recorded by Strava. We do advise participants to ensure that their GPS signal is strong throughout the ride and consistently check that Strava is recording.

Q. I use Garmin Connect / Movescount to track my rides. How do I link them to Strava?

A. You can log into your Strava account and click on this link: www.strava.com/upload/device
Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava

Q. Is it necessary to use the Strava iphone/android app to record my rides if I have another app, such as Garmin ,that I normally use?

A. No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your rides; as long as you can sync and upload them to Strava. If you use both to record your rides, we will adapt to recognise the distance from only 1 source

RIDING WITH MY CHILD

Q. How old must my child be to enter the #TOGOWBD challenge?

A. Your child must be 14 years old or younger to tag along with you during the course of the challenge.

Q. What is the minimum distance that my child must ride to receive their reward?

A. Your child must ride at least 3.6 km during the challenge period (15 May 6 June 2021) and they'll receive a special medal for their efforts!

Q. How do I track my child's ride?

A. Your child does not need a STRAVA accout. There will be an option on your profile to include your child's progress on the leaderboard.

TOGOAROUND

Q. Do I have to ride all of the routes to unlock the Round & Round achievement?

A. No, you must ride at least ONE route on the list to unlock this achievement.

Q. My route was featured as one of the routes for TOGOAROUND. Will I be receiving a free #TOGOWBD t shirt?

A. Yes! If your route is featured on the list, then you are entitled to a free #TOGOWBD t shirt.

EVENT REWARDS

Q. Do I still get the reward(s) if I do not complete the challenge distance within the challenge period?

A. You are entitled to receive the event rewards (Pin and Tee) regardless if you have finished the required challenge distance or not. However, if you have signed up for the finisher reward(s) such as the jersey and or shorts, you must complete at least 63 km to be eligible to receive them accordingly.

Q.Can I change the size of the Event & Finisher rewards if they do not fit me?

A. No, you cannot exchange your rewards once you receive it. Unless you receive a DIFFERENT SIZE from the size you initially added when you registered for the event. If your jersey or t shirt is defective, you can contact us at [email protected] for further assistance. However, you can choose to swap t shirts and jerseys with a fellow rider on the Togoparts Exclusive Facebook group!

Q. I have initially registered without the reward add ons. Can I upgrade my pass to purchase the #TOGOWBD Event Tee or the #TOGOWBD Finisher Jersey?

A. Yes, you can. You must update the information page on your profile. Please note that you must update your information before registration ends on 24th May 2021, 23:59 GMT+8.

Q. How do I collect my rewards?

A. We will be mailing the rewards to you, free of charge.

Q. What is the difference between Event & Finisher rewards?

A. You will receive Event rewards regardless of the distance you covered throughout the course of the challenge. While the Finisher rewards require you to complete the Finisher (63 km) & Randonneur (1360 km) distances.

OTHERS

Q. I think someone is using the Strava App on an e bike, motorbike or car.

A. It s a personal honour challenge, and a physical one. We think cyclists have integrity and are honest about challenging themselves. Togoparts.com reserves the rights to ignore the Strava entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.

Q. How do you verify if the rides is legit?

A. Our team goes through each single ride session of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency
If you spot any dubious activities, please contact us at [email protected]

Q. How do you treat rides which are made against the Singapore Traffic Rules, for e.g riding on expressway?

A. The entire ride will not be recognised if any section of the ride activity is ridden on a Singaporean Expressway. Riding on the highway is not permitted in Singapore. We strongly urge all challengers to ride safely and abide by all traffic regulations of Singapore.

Q. Why are some of the postings being removed on Togoparts challenge leaderboard and forum?

A. Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.

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