FREQUENTLY ASKED QUESTIONS

ACHIEVEMENTS

You Complete me

Q. If I do not add the #TOGORIDE2021 hashtag, will I still be featured on Togoparts' social media pages?

A. If you'd like to be featured on our social media pages, you will have to include #TOGORIDE2021 in your caption.

The Announcer

Q. If I do not tag Togoparts on my post, will I still be able to unlock this achievement?

A. No, you will need to tag us and also include #TOGORIDE2021 to unlock this achievement.

Core Group

Q. Can we unlock this achievement if we only have 4 members?

A. No, each team must consist of a minimum of 5 members to unlock this achievement.

Q. Can we unlock this achievement if we changed members after signing up?

A. We will only award this achievement to members who have consistently been on the team in the stretch of three Togoparts Challenges.

Twin Powers

Q. Can we unlock this achievement if we have 3 members?

A. No. To unlock this achievement, your team must have 2 consinstent members for three separate cycling challenges.

It's a Team Affair!

Q. Can we unlock this achievement if we only have 4 members?

A. No, each team must consist of a minimum of 5 members to unlock this achievement.

Q. Can we unlock this achievement if we changed members after signing up?

A. We will only award this achievement to members who have consistently been on the team in the stretch of three Togoparts Challenges.

The Unstoppable Force

Q. Should I hit an accumulative 1000 km throughout 3 challenges, or should I hit 1000 km each time I join a challenge?

A. You cycle at least 1000 km in 3 SEPARATE challenges to unlock this achievement.

ABOUT EVENT

Q. What are the key rules which I need to take note while taking part in this event?

A. Togoparts aims to foster a cyclist community that are committed to staying active and maintaining good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in your area, prior to undertaking any physical activity.

Q. What are the dates and distance of the #TOGORide2021 challenge?

A.The challenge period starts from the 1st of January 2021 (Friday) 00:00 - 31st December 2021 (Friday) 23:59, Singapore time. It is split into 4 seasons. Particpants get a physical Cyclodarity badge when they complete the following challenge:

- Season 1: Cycle 20.21km weekly for a minimum 4 consecutive weeks
- Season 2: Cycle 40.21km weekly for a minimum 4 consecutive weeks
- Season 3: Cycle 60.21km weekly for a minimum 4 consecutive weeks
- Season 4: Cycle 80.21km weekly for a minimum 4 consecutive weeks

Q. I cycled on 14, 21 & 27 of February 2021. How many weeks did I already cover to unlock the Season Badge?

A. Our weekly computatations will always start on a monday and end on a Sunday (23:59hrs). Based on the dates, you will need to cycle at least 2 straight weeks more to unlock the Season 1 Badge:

14 February Ride - Week 1
21 February Ride - Week 2
27 February Ride - Week 2
To cover week 3, you will have to record at least 20.21 km within 2 March - 7 March.
To cover week 4, you will have to record at least 20.21 km within 8 March - 14 March.

This computation will apply to all the seasons for #TOGORIDE2021. Ensure to plan your rides and cover the weekly requirement for 4 straight weeks to unlock the badges.

Q. What are the dates and distance of the #TOGORIDE2021 challenge?

A. The challenge period starts from 27 March 2021 (Saturday) 00:00 - December 2021, Local Time. The finisher distance is 2,021 KM.

Q. When is the closing date for registration?

A. Registration closes on December 31 2021.

Q. How much is the participation fee?

A. Participation is free for #TOGORide2021! However, you can sign up for the Season Pass for only $19.90.

Q. Can I do indoor rides on a trainer or stationary bike and log that ride?

A. Yes, all indoor rides are recognised for #TOGORide2021.

Q. I registered free without the Season Pass. Can I upgrade my pass to the Season Pass if I change my mind?

A. Yes you can. You may go the the #TOGORide2021 Challenge Page and click on "Get the Season Pass" button to initiate this action.

Q. I live outside of Singapore, can I still sign up and join?

A. Yes, please join us for the challenge. At Togoparts, we aim to connect cyclists across the globe.

Q. Do I get my rewards if I do not complete the required challenge distance within the stipulated period of the challenge?

A. For Event rewards such as the 2021 Cyclodarity Tee, yes you will be receiving them regardless if you have finished the required challenge distance or not. However, for the Seasonal Badges you have paid for (Season Pass), you will only be sent with upon completion of the required distance per season.

Q. I have registered, what's next?

A. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your rides during the challenge period. You can find Strava's authorisation link in our notification email.
If you are using a non-Strava device to record your rides, please upload your rides to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed ride details.

Q. Can I request for a refund?

A. There will be no refunds made once a participant has signed up. In the event where the participant is unable to complete the challenge due to unforeseen circumstances, no refunds will be made.

Q. Why am I signed up for #TOGORIDE2021? I don't remember signing up myself.

A. We allow to participants from annual events to continue their journey with us. We automatically sign you up to the Global Leaderboard so you can enjoy all of the perks #TOGORIDE2021, and all future annual challenges have to offer!

Trackers

Q. Where can I check my progress against other participants?

A. You can check the challenge leaderboard after it goes live on the first day of the challenge period.

Q. My ride does not show up on the challenge leaderboard or I do not see my username on the challenge leaderboard after authorising Togoparts to connect to my Strava account.

A. The challenge leaderboard will be refreshed periodically throughout each day. Please wait for your rides to be updated. If any irregularities occur, please email us at [email protected] Please allow up to 48 hours for us to respond.

Q. How can I be sure I'm logging my distance for the challenge?

A. Login to your togoparts account and check your challenge profile to see if your rides have already been reflected. If you have already linked your Strava account and it still does not show your rides being reflected accordingly, please email us at [email protected] for us to check, and we will quickly assist on getting your rides reflected into the challenge.

Q. Can I log / ride multiple times to add up to the challange distance?

A. Yes. The beauty of virtual challenge is that you can log in your rides anytime and anywhere. Just remember to log your rides with the Strava app, or upload them to Strava if you are using another app to record your rides. Just make sure the devices are Strava-compatible!

Q. Can I measure my distance using other apps or devices?

A. We require all participants to log their rides using Strava. You can use other tracking apps, like Garmin, and upload your activities to Strava. If you have logged your activity with another app and not Strava, the system will not recognize uploaded activity.

Q. Sometimes I ride very long distances. How do I ensure my battery does not run out?

A. To conserve your battery, allow the Strava app run in the background while it is recording your activity. Here's a few steps you can follow:
Turn on location services for your mobile phone:
iOS: Settings Privacy Location Services Set to ON
Android (Samsung 6.0.1): Settings Privacy & Safety Set to ON
Turn on your Strava app's location services:
iOS: Settings Strava Location Set to "While Using" or "Always"
Android: On by default.
When you go out for a ride, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.

Q. Can I do indoor rides on a trainer or stationary bike and log that ride?

A. Yes, all indoor rides are recognised for #TOGORide2021.

Q. Can I add my rides manually?

A. Yes, manual input rides will be counted as indoor rides.

Q. Why do some of my rides don't register?

A. Your rides may be uploaded late (a few days after the ride), especially for riders that use other tracking apps like Garmin.
We advise you to upload your rides and activities as soon as possible. If your Strava privacy setting is not set to public,
our leaderboard will not be able to pull your activities and update it automatically. We advise you to change your privacy settings to public.

Strava web/app Settings Privacy untick ALL checkboxes
For other technical issues, please contact us at [email protected] with your username and Strava Ride ID where available.

Q. The distance recorded by Strava is inaccurate, can you add the missing distance into that activity?

A. We are unable to edit the details recorded by Strava. We do advise participants to ensure their GPS signal is strong throughout the ride, and consistently check that Strava is recording.

Q. I use Garmin Connect / Movescount to track my rides. How do I link them to Strava?

A. You can log into your Strava account and click on this link: www.strava.com/upload/device
Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava

Q. Is it necessary to use the Strava iphone/android app to record my rides if I have another app, such as Garmin ,that I normally use?

A. No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your rides; as long as you can sync and upload them to Strava. If you use both to record your rides, we will adapt to recognise the distance from only 1 source.

EVENT REWARDS

Q. Can I change the size of the rewards?

A. Yes, you can. You must update the information page on your profile by clicking the "Update Info" button. Please note that you must update your information before registration ends on 31 December 2021 GMT+8 or before the items have reached you.

Q. I have initially registered without the Season Pass. Can I upgrade to get the Season pass to purchase the #TOGORide2021 Event Tee and the Seasonal Physical Badges?

A. Yes, you can. You must update the information page on your profile. Please note that you must update your information before registration ends on 31 December 2021 23:59 (GMT+8).

Q. How do I collect my rewards?

A. We will be mailing the rewards to you, free of charge, anywhere you are in the world.

Q. What is the difference between Event & Finisher rewards?

A. You will receive Event rewards regardless of the distance you covered throughout the course of the challenge. While the Finisher rewards require you to complete the Finisher Distance (2,021 km)

Q. What are the Event Rewards for #TOGORIDE2021?

A. The 2021 #Cyclodarity Tee is the Event Reward for #TOGORIDE2021.

Q. What are the Finisher Rewards for #TOGORIDE2021?

A. The Finisher rewards are the Physical Badges which requires you to cycle a certain distance in 4 consecutive weeks in 4 unique seasons. Note that only Season Pass Holders will be sent with the Physical Badge upon completion.

Q. Can I change my T-shirt or Jersey after I receive it?

A. No, you cannot exchange your rewards once you receive. Unless you receive a DIFFERENT SIZE from the size you initially added when you registered for the event. If your jersey or t-shirt is defective, you can contact us for further assistance. However, you can choose to swap t-shirts and jerseys with a fellow rider on the Togoparts Exclusive Facebook group!

OTHERS

Q. I think someone is using the Strava App on an e-bike, motorbike or car.

A. It's a personal honour challenge, and a physical one. We think cyclists have integrity and are honest about challenging themselves. Togoparts.com reserves the rights to ignore the Strava entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.

Q. How do you verify if the rides are legit?

A. Our team goes through each single ride session of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at [email protected]

Q. How do you treat rides which are made against the Singapore Traffic Rules, for e.g riding on expressway?

A. The entire ride will not be recognised if any section of the ride activity is ridden on a Singaporean Expressway. Riding on the highway is not permitted in Singapore. We strongly urge all challengers to ride safely and abide by all traffic regulations of Singapore.

Q. Why are some of the postings being removed on Togopartsā€™ challenge leaderboard and forum?

A. Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.

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