Togoparts aims to foster a cyclist community that are committed to staying active and maintaining good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in your area, prior to undertaking any physical activity.

The challenge period starts from 1 November 2021 00:00 - 1 December 2021 23:59 GMT+8. The Finisher Distance is 112 km, and the Randonneur Distance is 1112 km.

Registration closes on 11 November 2021, 23:59 GMT+8.

No. You may clock as many activities as you wish to complete 112km and beyond.

The participation fee for #TOGO20A is SGD12.90 which includes a free commemorative pin and a n adult finisher medal.

Yes, indoor rides are recognised for #TOGO20A.

All successful registrants will receive an email notification. If you are not sure if your payment is successful, please email us at [email protected]

Yes, please join us for the challenge. At Togoparts, we aim to connect cyclists across the globe.

Simply start using your STRAVA app to record your rides starting from the challenge start date. Record them as a "Ride" acitvities.

The challenge leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App.

Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your activities, please upload your activities to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.

There will be no refunds made once a participant has signed up. In the event where the participant is unable to complete the challenge due to unforeseen circumstances, please write in to [email protected] so we can review it on a case by case basis.

There will be no refunds made once a participant has signed up. In the event where the participant is unable to complete the challenge due to unforeseen circumstances, please write in to [email protected] so we can review it on a case by case basis.

A team must consist of a minimum 3 person or a maximum 5 person team to qualify for achievements. You do not need to do your activities together to be ranked as a team or unlock team achievements.

No, the Medal is a fInisher item. We will only mail them to you if you complete 112km. The #TOGO20A Commemorative Pin, Cap, Jerseys and T-Shirt, will be sent to you even if you Did Not Finish (DNF).

Yes, you can. You can update the information page on your profile by clicking the “Update Info” button. Please note that you must update your information before the Challenge registration ends.

No, you cannot exchange your rewards once you receive them. Unless you receive a DIFFERENT SIZE from the size you initially added when you registered for the event. If your jersey or t-shirt is defective, you can contact us at [email protected] for further assistance. However, you can choose to swap t-shirts and jerseys with a fellow rider on the Togoparts Exclusive Facebook group!

We mail out your rewards 4 weeks after the last day of the challenge. Please ensure that you provide your full address (including House/Unit/Tower Numbers) to ease the shipping process. No extra shipping fees will be charged for your rewards to the Philippines, South East, East Asia, USA, UK, Australia & New Zealand. We will contact you if you need to pay more for shipping if you reside outside of these countries.

We will be mailing the rewards to you, free of charge. No extra shipping fees will be charged for your rewards to the Philippines, South East, East Asia, USA, UK, Australia & New Zealand. We will contact you if you need to pay more for shipping if you reside outside of these countries.

You will receive Commemorative rewards regardless of the distance you covered throughout the course of the challenge. While the Finisher rewards requires you to complete the Finisher (112 km) distance.

Yes, you can update the information page on your profile. Please note that you must update your information before the registration ends on 11 November 2021 23:59 (GMT+8).

You can check the challenge leaderboard after it goes live on the first day of the challenge period.

The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours your activities to be updated on the Togoparts Leaderboard after you have completed your activities. If any irregularities occur, please email us at [email protected]; Please allow up to 48 hours for us to respond.

You will receive an email notification that registration was successful after you have registered. If you have already registered but yet to authorise Togoparts to connect to your Strava account, you will receive an email reminder to do so immediately.

Yes, so as long as they have been uploaded to your Strava Account and their dates are within the challenge period. If any irregularities occur, please email us at [email protected]; Please allow up to 48 hours for us to respond.

No. So as long as their record dates are within the challenge period, our system will be able to fetch and reflect them in the challenge.

Send us an email at [email protected] to let us know of the issue so then our operations team can pull up your activities from the back end and have them reflected in the challenge.

Yes. The beauty of virtual challenge is that you can log in your activities anytime and anywhere. Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities. Just make sure the devices are Strava-compatible!

We require all participants to log their activities using Strava. You can use other tracking apps, like Garmin, and upload your activities to Strava. If you have logged your activities with another app and not Strava, the system will not recognize uploaded activities.

To conserve your battery, allow the Strava app to run in the background while it is recording your activities. Here's a few steps you can follow:

Turn on location services for your mobile phone:

iOS: Settings Privacy Location Services Set to ON Android (Samsung 6.0.1): Settings Privacy & Safety Set to ON

Turn on your Strava app's location services:

iOS: Settings Strava Location Set to "While Using" or "Always"

Android: On by default.

When you go out for a ride, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.

Yes, all indoor activities are recognised for #TOGO20anniversary.

Your activities may be uploaded late (a few days after the activity), especially for riders that use other tracking apps like Garmin. We advise you to upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC, our leaderboard will not be able to pull your activities and update it automatically. Strava web/app Settings Privacy untick ALL checkbox.

For other technical issues, please contact us at [email protected] with your username and Strava Ride ID where available.

You can log into your Strava account and click on this link: www.strava.com/upload/device Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava

No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.

Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava Account. You can directly record your activities using the Strava App as well! You can check more information here: https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity

Indoor activities are activities which do not contain any GPS/Map data and are manually added on Strava. >Alternatively, you can upload manual activities by clicking the + button on your Strava App and selecting Manual Activity. >Select Virtual Ride as your activity type - then our system will automatically recognize such activity as "Indoor". You can check more information here: https://support.strava.com/hc/en-us/articles/216919417-Stationary-Indoor-and-Treadmill-Activities?mobile_site=true

Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.

Our team goes through the leaderboard weekly. If by any chance that identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.

There are a couple of reasons why they could be missing:

-You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at [email protected] to have your prior rides synced.

-You have set an incorrect activity type on Strava. For #TOGO20A, our system will only recognize only Rides activities.

-Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules.

-Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded.

-You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities. If your activities are missing, you can verify the reason to such by sending us an email at [email protected]

Our team goes through every single activity session of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at [email protected]

No. Tagging of activities are not allowed. Each participant must record their activities via their own Strava account. Tagged activities will be ignored.

Our system recognizes Ride and Virtual Ride as Strava Activity Types. Other than the mentioned activity types, they will not be reflected in the challenge.

No. Our system does not recognize hiking activities in Strava. Please change your activity type to Walking and send us an email to get your activity reflected in the challenge.

No. You cannot switch your team once the challenge already started.

No. Once the challenge starts, we will no longer allow you to withdraw from the team that you are participating with.

No. Any team withdrawals and changes can only be done before the challenge starts.

It's a personal honour challenge as well as a physical one. We think everyone has the integrity and are honest about challenging themselves. Togoparts.com reserves the right to ignore the Strava entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion or should we find a participant in violation of terms and conditions of the challenge repetitively.

The entire activities will not be recognised if any section of the activity is ridden on a Singaporean Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to ride safely and abide by all traffic regulations of Singapore.

Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.

Remember to tag us using #TOGO20A via Facebook to unlock this achievement

You have to refer 4 either free/paid friends to qualify for this achievement.

No. This achievement is automatically added by our system once you meet the requirements.

Not necessarily. Our operations team goes through the updates every week and unlocks the achievements manually.

There are 2 ways to upload your photos in the challenge gallery:

- Attach a photo to your Strava activity

- Manually upload your photo in the challenge gallery

There are a lot of ways to get likes in the challenge gallery. Ensure that each of your activities has photos - to get higher chances of your photos being liked. You may also share the photo gallery link with your friends, teammates or over your social media to gain more likes and unlock this achievement.

Please send us the screenshot of your posts over email, so that we can unlock this achievement for you.

Please send us the screenshot of your posts over email, so that we can unlock this achievement for you.

No. This achievement will only be unlocked after you have completed all the 4 missions.

This achievement is immediately activated and unlocked once you sign up with your child. You will immediately receive an email that you have unlocked this achievement - which means you are one of the first 120 participants to sign up with your child.

No. You can just tag your child on activities that they tagged along.

Once the activity is uploaded, you will be receiving a notification verifying if you did the activity with your child. By clicking yes, will automatically add that same activity to your child's challenge progress.

We will only accept RTI rides that are done within the challenge period. Your RTI activities must be recorded within 1 November - 1 December 2021.

Send us a screenshot of your RTI rides via email at [email protected]

The minimum distance for the round the island ride is 100km.

No, participants must complete the round island trip in one activity in one day.

Yes, you need to complete the distance required within 24 hours.

Yes, we accept all vaccination cards from different countries

Unfortunately, we will need a supporting document to verify that you are vaccinated and qualify for the discount. Alternatively, you may reach out to us at [email protected] for more information.

Yes, the name on the vaccine certificate has to match your registration name. If we find that the certificate card uploaded is invalid or the name on the certificate does not match the name on the registration, you will be DISQUALIFIED for the challenge and will not be eligible to receive your rewards.

Yes, of cause! Please upload the proof of vaccination as a supporting document.

Remember to tag us using #TOGO20A via Facebook to unlock this achievement

Your child must be 12 years old or young to tag along with you during the course of the challenge.

Your child must ride at least 12 km during the challenge period and they'll receive a special medal for their efforts!

Your child does not need a STRAVA account. There will be an option on your profile to include your child's progress on the leaderboard.

Your child must ride at least 12 km during the challenge period and they'll receive a special medal for their efforts!

Once your activity has been synced in the challenge, we will send you a notification to confirm if your child was with you in that activity. Clicking yes automatically tags your child to the recorded activity.

Definitely! You may send us an email at [email protected] or alternatively, check out this video guide.