Swipe Right

Q. How do I unlock this Achievement?

A. Choose to match during registration and select your preferences accordingly. You will automatically unlock the achievement by doing so.

Q. What else am I entitled to after unlocking this achievement?

A. If you unlock this achievement, you're entitled to a FREE "Buy 1, Free 1" voucher from Bread & Butterfly by Saveur!

It's A Match

Q. How will I be matched?

A. You will be matched according to your selected preferences. The match will be randomly selected by our own system.

Q. How will I know that I am matched with someone?

A. We will notify you via email, if our system has found you a match.

Q. How do I unlock this Achievement?

A. Meet up with your match, snap a picture with your e-bibs, and tag us on social media using #TOGO143ITSAMATCH. Don't forget to include your usernames in the caption.

Q. Do we have to cycle together to unlock this achievement?

A. No, you do not. Although, we encourage you to cycle with your new friend, but it is not a requirement to unlock this achievement.

Q. How do I contact my match?

A. You will be given your match's profile link via email, then you can proceed to use our Togoparts Chat to arrange the time and venue where you two can meet up.

Q. Is it mandatory to meet up with my match?

A. No, if you are not comfortable being matched, feel free to pass on this segment of the event. But be sure to unlock our remaining achievements!

Q. What else am I entitled to after unlocking this achievement?

A. If you unlock this achievement, you're entitled to a FREE "Buy 1, Free 1" voucher from Bread & Butterfly by Saveur AND you stand a chance to win Sennheiser CX300S earphones!

Friendzoned

Q. How do I unlock this Achievement?

A. You should must cycle at least 14.3km BY YOURSELF (without a team) during Valentines Day 14 February 2021 (00:00 - 23:59 SST).

Henpecked

Q. How do I unlock this Achievement?

A. Sign up as a two-person team, the first rider must hit a MINIMUM of 22 km, while the second rider must double their partner's distance to unlock this achievement

Q. Does the first rider only have to record 22km?

A. No, 22 km is the MINIMUM requirement to qualify for the achievement. Feel free to ride as much as you can. But make sure that the other rider doubles your total distance by the end of the challenge.

Q. Do I have to double each of my teamate's ride every time?

A. No, that is not necessary. Feel free to create your own team strategy in order to qualify for this achievement.

Be the Third Wheel

Q. How do I unlock this Achievement?

A. Be part of a three-man team and accumulate a total of at least 143 km by the end of the challenge.

DTC

Q. How do I unlock this Achievement?

A. Ride as a two-person team and hit 14.3 km each during Valentine's Day 14th Feb. 2021 to unlock this achievement.

Double Trouble

Q. How do I unlock this Achievement?

A. Form a two-person team and cycle at least a total of 22 km together.

Q. Do we both need to record the ride together?

A. No, only one person must record the ride and tag the other rider on STRAVA, in order to create identical ride activity on our challenge board.

Finisher

Q. How do I unlock this Achievement?

A. Record at least a total of 22 km during the challenge.

Randonneur

Q. How do I unlock this Achievement?

A. Record at least a total of 143 km during the challenge.

Super Randonneur

Q. How do I unlock this Achievement?

A. Accumulate a total of at least 143 km as a team during the challenge. Exclusive to two-person and three-person teams only.

They're Real

Q. How do I unlock this Achievement?

A. Post a picture of your two-person team wearing matching t-shirts or jerseys to unlock this achievement.

Q. My teammate and I do not have an exactly matching shirt or jersey, how do we unlock the achievement?

A. We will consider shirts/jersey that have similar colours. Don't forget to tag #TOGO143THEYREREAL, and include your usernames in the caption.

Seeking Balance

Q. How do I unlock this Achievement?

A. Record your first 50 km as a new participant to unlock this achievement. Exclusive to NEW Togoparts members.

The Simp

Q. How do I unlock this Achievement?

A. Cycle at least 14.3 km EVERY DAY during the course of challenge period to unlock this achievement.

Q. What are key rules which I need to take note while taking part in this event?

A. Togoparts aim to foster a cyclist community who are committed to staying active and maintain good citizenry. While taking part in this challenge, we need all riders to abide by all health advisements and restrictions in your area prior to undertaking any physical activity.

Q. What are the dates and distance of the #TOGO143 challenge?

A. The challenge period starts from 13th February 2021 (Saturday 0000hrs) to 7th March 2021 (Sunday 2359hrs), Singapore Standard time. The finisher distance of this challenge is 22km

Q. When is the closing date for registration?

A. Registration closes on 23rd February 2021.

Q. Can I do indoor rides on a trainer or stationary bike and log that ride?

A. No, only outdoor rides will be recognised for #TOGO143

Q. I have paid for the challenge, how will I know if my registration is successful?

A. All successful registrants will receive an email notification. If you are not sure if your payment is successful, please contact us at [email protected]

Q. I live outside of Singapore, can I still sign up and join?

A. Yes, please join us for the challenge. At Togoparts, we aim to connect cyclists across the globe.

Q. Do I get my pin and t-shirt if I do not complete the required challenge distance within the stipulated period of the challenge?

A. Yes, you may still collect the t-shirt. However, it's not tough to complete the challenge, and we encourage you to go for it!

Q. I have registered, what's next?

A. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your rides during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your rides, please upload your rides to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed ride details.

Q. Can I request for a refund?

A. There will be no refunds made once a participant has signed up. In the event where the participant is unable to complete the challenge due to unforeseen circumstances, no refunds will be made.

Q. Where can I check my progress against other participants?

A. You can check the challenge leaderboard after it goes live on the first day of the challenge period.

Q. My ride does not show up on the challenge leaderboard or I do not see my username on the challenge leaderboard after authorising Togoparts to connect to my Strava account.

A. The challenge leaderboard will be refreshed periodically throughout each day. Please wait for your rides to be updated. If any irregularities occur, please email us at [email protected]. Please allow upto 48 hours for us to respond.

Q. How can I be sure I'm logging my distance for the challenge?

A. You will receive an email notification that registration was successful after you have registered. If you have already registered but yet to authorise Togoparts to connect to your Strava account, you will receive an email reminder to do so immediately.

Q. Can I log / ride multiple times to add up to the challange distance?

A. Yes. The beauty of virtual challenge is that you can log in your rides anytime and anywhere outdoor, even to the market, work or bike shop. Just remember to log your rides with the Strava app, or upload them to Strava if you are using another device for recording your rides. Just make sure the devices are Strava-compatible!

Q. Can I measure my distance using other apps or devices?

A. We require all participants to log their rides using Strava. You can use tracking devices like Garmin and upload your activities to Strava. If you have logged your activity with another app and not Strava, the system will not recognize uploaded activity.

Q. Sometimes I ride for very long distances. How do I ensure my battery does not run out?

A. To conserve your battery, let the Strava app run in the background while it is recording your activity. Here's a few steps you can follow:
Turn on location services for your mobile phone:
iOS: Settings Privacy Location Services Set to ON
Android (Samsung 6.0.1): Settings Privacy & Safety Set to ON
Turn on your Strava app's location services:
iOS: Settings Strava Location Set to "While Using" or "Always"
Android: On by default.
When you go out for a ride, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.

Q. Can I do indoor rides on a trainer or stationary bike and log that ride?

A. Yes, then that ride will be recorded as an "Indoor" Ride.

Q. Can I add my rides manually?

A. Manual input rides will be counted as indoor rides, and subjected to our verification process to be recognised.

Q. Why do some of my rides don't register?

A.Your rides may be uploaded late (a few days after the ride), especially for riders who use tracking devices like Garmin.
We advise you to upload your rides and activities at the soon as possible. If your Strava privacy setting is not set to public, our leaderboard will not be able to pull your activities and update it automatically. We advise you to change your privacy settings to public.
Strava web/app Settings Privacy untick ALL checkbox. For other technical issues, please contact us at [email protected] with your username and Strava Ride ID where available.

Q. The distance recorded by Strava is inaccurate, can you add the missing distance into that activity?

A. We are not able to edit the details recorded by Strava. We do advise participants to ensure that their GPS signal is strong throughout the ride and consistently check that Strava is recording.

Q. I use Garmin Connect / Movescount to track my rides. How do I link them to Strava?

A. You can log into your Strava account and click on this link: www.strava.com/upload/device Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava

Q. Is it necessary to use the Strava iphone/android app to record my rides if I have another device such as a Garmin that I normally use?

A. No, you can continue to use your existing preferred device such as a Garmin Edge to record your rides, as long as you can sync and upload them to Strava. If you use both to record, we will adapt to recognise the distance from only 1 source.

Q. Do I get a reward if I do not complete the challenge distance within the challenge period?

A. Since this is NOT a Finisher Reward, you are entitled to receive the event rewards (Pin and Tee) regardless if you have finished the required challenge distance or not.

Q. Can I change my Tee Size?

A. Yes, you can. You must update the information page on your profile. Please note that you must update your information before registration ends on 15 Feb 2021 23:59 SST.

Q. I have initially registered and paid for the pin. Can I upgrade my pass to purchase the #TOGO143 Tee?

A. Yes, you can. You must update the information page on your profile. Please note that you must update your information before registration ends on 15 Feb 2021 23:59 SST..

Q. How do I collect my rewards?

A. We will be mailing rewards to your doorstep, free of charge, anywhere in the world.

Q. I think someone is using the Strava App on an e-bike, motorbike or car.

A. It's a personal honour challenge as well as a physical one. We think cyclists have integrity and are honest about challenging themselves. Togoparts.com reserves the rights to ignore the Strava entry due to dishonesty. Base on a case by case basis, we have the rights to disqualify any participants at our sole discretion or should we find a participant in violation of terms and conditions of the challenge repetitively.

Q. How do you verify if the rides is legit?

A. Our team goes through each single ride session of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at [email protected].

Q. Do you recognise rides that do not obey local traffic laws?

A. No, we will not recognise rides that do not abide by local laws. We strongly urge our participants to ride safely, while abiding to all traffic regulations of your respective countries.

Q. Why are some of the postings being removed on Togoparts' challenge leaderboard and forum?

A. Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.