FREQUENTLY
ASKED QUESTIONS

ABOUT EVENT

Q. What are the key rules which I need to take note while taking part in this event?

A.

Togoparts aims to foster a cyclist and running community that are committed to staying active and maintaining good citizenry. While taking part in this challenge, we need all riders, swimmers, runners and walkers to abide by all health advisements and restrictions in your area, prior to undertaking any physical activity.

Q. What are the dates and distance of the Jurong Central Virtual Active Challenge 2022 ?

A.

The challenge period starts from 8 January 2022 - 7 March 2022 23:59 GMT+8. From a minimum record of 22 Km to 2022 Km achievement

Q. When is the closing date for registration?

A.

Registration closes on 14 February 2022, 23:59 GMT+8.

Q. How much is the participation fee?

A.

All participants are FREE to join.

Q. Can I log my rides and runs on a trainer / stationary bike or treadmill?

A.

No, all indoor activities are not recognised for #JCSTAYACTIVE2022.

Q. I live outside of Singapore, can I still sign up and join?

A.

No, our current #JCSTAYACTIVE2022 challenge is for people Residing in Singapore only.

Q. I have registered, what's next?

A.

Simply start using your STRAVA app to record your rides or runs starting from the challenge start date. Record them as either a "Ride", "Swim" , "Walk" or "Run" acitvities. The Togoparts leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your activities, please upload your activities to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.

TRACKING AND LOGGING OF ACTIVITIES

Q. My activities does not show up on the challenge leaderboard or I do not see my username on the challenge leaderboard after authorising Togoparts to connect to my Strava account.

A.

The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours your activities to be updated on the Togoparts Leaderboard after you have completed your ride, swim, run or walk. If any irregularities occur, please email us at [email protected]. Please allow up to 48 hours for us to respond.

Q. Where can I check my progress against other participants?

A.

You can check the challenge leaderboard after it goes live on the first day of the challenge period.

Q. How can I be sure I'm logging my distance for the challenge?

A.

Login to your togoparts account and check your challenge profile to see if your activities have already been reflected. If you have already linked your Strava account and it still does not show your activities being reflected accordingly, please email us at [email protected] for us to check, and we will assist by getting your activities reflected into the challenge.

Q. Can I log / ride, swim, run or walk multiple times to add up to the challenge distance?

A.

Yes. The beauty of virtual challenge is that you can log in your activities anytime and anywhere.
Just remember to log your activities with the Strava app, or upload them to Strava if you are using another app to record your activities. Just make sure the devices are Strava-compatible!

Q. Can I measure my distance using other apps or devices?

A.

We require all participants to log their activities using Strava. You can use other tracking apps, like Garmin, and upload your activities to Strava. If you have logged your activities with another app and not Strava, the system will not recognize the uploaded activities.

Q. Sometimes I ride, swim, run or walk for very long distances. How do I ensure my battery does not run out?

A.

To conserve your battery, allow the Strava app to run in the background while it is recording your activities. Here's a few steps you can follow:

Turn on location services for your mobile phone:

iOS: Settings Privacy Location Services Set to ON Android (Samsung 6.0.1): Settings Privacy & Safety Set to ON


Turn on your Strava app's location services:

iOS: Settings Strava Location Set to "While Using" or "Always"

Android: On by default.

 

When you go out for a ride, swim, run or walk, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.

Q. Can I do indoor activities on a trainer or stationary bike/thread mill?

A.

No, all indoor activities are not recognised for #JCSTAYACTIVE2022.

Q. Can I add my rides, swim, run or walk manually?

A.

Yes, you may input your rides manually by selecting either rides, swim, run or walk.

Q. Why do some of my rides, swim, run or walk activities don't register?

A.

Your rides, swim, run or walk may be uploaded late (a few days after the activity), especially for riders or runners that use other tracking apps like Garmin.
We advise you to upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC,
our leaderboard will not be able to pull your activities and update it automatically.

Q. The distance recorded by Strava is inaccurate, can you add the missing distance into that activity?

A.

We are unable to edit the details recorded by Strava. We do advise participants to ensure their GPS signal is strong throughout your activities, and consistently check that Strava is recording.

Q. I use Garmin Connect / Movescount to track my activities. How do I link them to Strava?

A.

You can log into your Strava account and click on this link: www.strava.com/upload/device Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava

Q. Is it necessary to use the Strava iphone/android app to record my activities if I have another app, such as Garmin, that I normally use?

A.

No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.

Q. How do I record an outdoor activity?

A.

Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava Account. You can directly record your activities using the Strava App as well!

You can check more information here:
https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity
 

Q. Can I tag my friends on my ride, swim, runs or walks?

A.

No. Tagging of rides or run are not allowed. Each participant must record their activities via their own Strava account.

Q. We recorded an activity as a team, can we tag each other on the activity?

A.

Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other on rides in order to avoid reflecting identical records for the challenge.

Q. We have already tagged our teammates to those activities, what will happen?

A.

Our team goes through the leaderboard weekly. If by any chance that identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.

Q. Why are some of my rides missing?

A.

There are a couple of reasons why they could be missing:

-You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at [email protected] to have your prior rides synced.

-You have set an incorrect activity type on Strava. For #JCSTAYACTIVE2022, our system will only recognize Runs, Rides, Walks, and Swims activities.

-Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules.

-Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded.

-You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities.

If your activities are missing, you can verify the reason to such by sending us an email at [email protected]

UPDATE INFORMATION

Q. Can I change my team after I've joined another team earlier?

A.

No. You cannot switch your teams once the challenge already started.

Q. Can I withdraw from a TEAM?

A.

No. Once the challenge starts, we will no longer allow you to withdaw from the team that you are participating with.

Q. I changed my mind, and want to take part of the challenge as a SOLO participant, would I be able to remove myself from a team?

A.

No. Any team withdrawals and changes can only be done before the challenge starts.

EVENT REWARDS

Q. Why there is measurement differences from the actual garment versus the size guide chart?

A.

The size guides are a general guide for selecting the correct size based on your body measurements. The measurements that we display on the product pages may vary a few cm/inches up and down depending on the material used in its production.

Q. How can I get my exclusive free gifts ?

A.

Residents from Jurong Central will be rewarded the armband, limit to the first 100 registration. Please ensure that you provide your full address and postal code.

Q. Can I change the free gifts if It is damaged ?

A.

Yes, you can. Please contact Jurong Green Community Club at 6567 1374 for assistance.

Q. Do I get the rewards I signed up for if I do not complete the challenge distance within the challenge period?

A.

No, all the rewards are finisher items. We will only mail it to you if you complete the finisher distance required (you will get the finisher tee if you completed the 22Km distance; Elite FInisher Tee if you completed 222Km; and Ultra Team FInisher Singlet & Jersey if you completed 2022Km as a team)

Q. When will I get my rewards?

A.

We mail out finisher and event rewards 4 weeks after the end of the challenge. Please ensure that you provide your full address to ease the shipping process.

Q. Can I change the size of the Jersey and Tee?

A.

Yes, you can. You can update the information page on your profile by clicking the “Update Info” button. Please note that you must update your information before the Challenge registration ends

Q. Can I change the size of the Event & Finisher rewards if they do not fit me?

A.

No, you cannot exchange your rewards once you receive it. Unless you receive a DIFFERENT SIZE from the size you initially added when you registered for the event. If your jersey or t-shirt is defective, you can contact us at [email protected] for further assistance. However, you can choose to swap t-shirts and jerseys with a fellow rider on the Togoparts Exclusive Facebook group!

Q. I have initially registered Free. Can I upgrade my pass to purchase the #JCSTAYACTIVE2022 Jersey , Tee or Singlet?

A.

Yes, you can update the information page on your profile. Please note that you must update your information before registration ends on 14 February 2022 23:59 (GMT+8).

Q. When can I get my rewards? Do I need to pay more for shipping?

A.

We mail out your rewards 4 weeks after the last day of the challenge. Please ensure that you provide your full address (including House/Unit/Tower Numbers) to ease the shipping process. No extra shipping fees will be charged for your rewards to the Philippines, South East, East Asia, USA, UK, Australia & New Zealand. We will contact you if you need to pay more for shipping if you reside outside of these countries.

OTHERS

Q. I think someone is using the Strava App on an e-bike, motorbike or car.

A.

It's a personal honour challenge, and a physical one. We believe cyclists and runners have integrity and are honest about challenging themselves.

Togoparts.com reserves the rights to ignore the Strava entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.

Q. How do you verify if the rides , swim, runs or walk are legit?

A.

Our team goes through each single ride and run session of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at [email protected]

Q. Why are my rides missing from my profile?

A.

Togoparts.com reserves the rights to ignore the Strava entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.

Q. How do you treat activities which are made against the Singapore Traffic Rules, for e.g. riding on expressway?

A.

The entire activities will not be recognised if any section of the activity is ridden/ran/walked on a Singaporean Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to ride/run/walk safely and abide by all traffic regulations of Singapore.

Q. Why are some of the postings being removed on Togoparts’ challenge leaderboard and forum?

A.

Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.

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