- Q: If I complete at least 300km, do I get both the Finisher Jersey and Randonneur badge when I sign up for the jersey pass?
A: Yes, if you complete at least 300km, you will get the Finisher Jersey and Randonneur badge.
- Q: Do I get a jersey if I do not complete at least 94.5km within the dates of the challenge?
A: No. Only Finishers of 94.5km get the jersey. It’s not tough to complete the challenge, go for it!
- Q: How do my team qualify for the Team SuperRandonneur badge?
A: You need to have at least 5 members in your team. Your team needs to complete an average of 300km per team member. For example, if 2 of your team members each completed 150km during the challenge period, then each of your remaining 3 team members need to cover at least 400km.
- Q: Can I change the size of the jersey if it does not fit me?
A: You may email us at [email protected] before 23rd August 2019 (2359 hrs) to update your jersey size. After this deadline, we will not be able to change your jersey size as we order the exact number of jerseys strictly based upon registration information.
- Q: How good is the quality of the jersey?
A: We work with our designer and supplier to provide good quality jersey and tee to our participants. We also constantly work to improve the standard.
- Q: How do I collect my awards?
A: If you are residing in Indonesia, you can kindly head down to the collection point to collect your awards. More information on the date of collection will be email-ed to all successful challengers after the end of the challenge.
Address of collection points:
Surabaya: MechaniX Auto Workz And Bike kuztomizer
Jl. Kalikepiting 157 A, Pacar Kembang, Kec. Tambaksari, Kota SBY, Jawa Timur 60132
Jakarta: InHype Commune [email protected] Village Mall Lt.1.1, Jakarta Utara 14450
For successful challengers who are unable to collect the awards, mailing services will be arranged base on local rate charges.
- Q: If I live outside of Indonesia, how do I collect my awards?
A: We have collection points in Singapore, Malaysia, Philippines & Indonesia
Singapore: UB One, 81 Ubi Avenue 4, #08-16, Singapore 408830
Malaysia: [email protected],1 Jalan Bangsar, 59200 Kuala Lumpur
Phillipines: Firefly [email protected] Quinto Apt, Tomas Morato, 1102 Quezon City, Manila
Indonesia: InHype Commune [email protected] Village Mall Lt.1.1, Jakarta Utara 14450
For other express delivery options or countries without collection points, we will be able to send your Jersey and any other rewards via Overseas Registered Mail Postage after additional payment to your preferred courier company is made. Additional fees to be borne by participants.