|Mondays to Sundays: 10.30am-8.30pm
|625 Elias Road 01-318, Elias Mall Singapore 510625 [See Map]|
|+65 6582 7088|
|+65 9272 6117|
|BMXs, MTBs, Folding Bikes, Racer, E-Bikes, Youth Bikes|
Trying to get my Bike for a Full Service, or even to just change my handle bar grip or change a worn-out tyre. So prior to going to this shop, I have been calling and going into other bike shops but was rudely pushed away by many, especially Roadlink who even sounded like I owe them money to give them business. They all says, long service queue wait for 3 weeks or more. Roadlink even told me dont knowSo I tried calling this Bike World shop to ask whether I can do just a simple grip change & got a nice reply by the person to ask me to come over. What else, of course happily drive over. Once reached, I told the person I called earlier and was greeted by the owner, Mr Spencer. He immediately changed for me. Then I asked him can also change tyre for me, he say yes and he ask another one of his staff to change for me. Then I ask whether they can do full service for me and how soon I can get it done. Mr Spencer told me tomorrow evening can be ready. Wow, imagine being push by other for weeks and this ahop told you just 1 day. Got my bike, went for a 70+KM ride the next day and it feels so good. Smooths nicely cleaned Gears, Nice Tyre, and comfortable grip. Thanks to the shop I can continue with my TOGOSG55 Challenge. I can be selfish to keep the shop good service silent so won't worry about long service wait queue. Hahaha... But credit where it's due. Keep up the good service guys. Well recommended.
I asked the uncle if I could pump my bicycle wheel here and he asked me if I know how to eat I know how to pump my bicycle. Extremely rude.
As much as i wish to avoid 100% totally this shop and boycott them, it's not possible. They have a reputation of "changing parts" just for the sake of convenience in earning $$, and not even having 2nd thoughts of trying to determine the source of the problem. After changing parts, and if the issue/problem still exists, they act like as if it's not their problem. And i am talking about a time-frame of "within 24 hours" after they have changed the parts.
I wished there was a better bicycle shop in Pasir Ris, unfortunately there isn't. Just visit this shop for "Absolute necessity" and for general fixes. If this shop was any better, i won't mind buying a 1k bicycle from this shop just to support them. However they are rough, bad attitude, doesn't explain stuff properly and like to sway away from responsibility.
Brought my bike down to the shop on 9/6/20 for a handlebar and seatpost replacement. At the shop, I was quoted $48 for labour to replace the handlebar and seatpost. This was enormously different from the $18 handlebar replacement cost I was quoted when I called beforehand. However, since I had already rode my bike a few km to reach the shop and was lazy to find another shop, I decided to give the shop a go, hoping that the quality of their work matches their ridiculous price. When I returned to the shop to collect my bike, I realised that the shifters were not aligned. I raised my concerns with the bike shop owner, to which he just used his hands to violently knock the shifters into alignment, which did not work btw, but I did not want him to continue fearing damage to my carbon handlebars. Afterwards, I was pressured to pay the $48, which I reluctantly did so. When I returned home, I tried to adjust the height of my saddle, only to realise that the seatpost was too long and the saddle couldn't be lowered anymore without shortening the seatpost first. It seemed that the bike shop charged me an exorbitant amount just to slot my new seatpost into my frame, without even bother to try matching my seatpost height before the replacement. Furthermore, they didn't use any assembling compound such as fibre grip for the carbon seatpost and handlebar. The quality of the bar-tape wrapping was also abysmal, being uneven and not covering the handlebar in some places (including behind the shifters). In the end, I had to redo most of the things myself at home, including shortening the seatpost, realigning the shifters, re-wrapping the handlebars. Overall, unless you got too much time to spare and you are feeling rich, DO NOT patronize this shop. You would get better service almost anywhere else and at a lower price
**Owner does not take responsibility for the quality and condition of his product, has the worst attitude possible and zero customer service.** For details of my full experience, read on. I first went to the shop on 19th May as my rear tire had blown out and I needed a replacement. The owner (We'll just call him Mr A *no prizes for guessing what A means) informed me that I should replace not just the tubes but also the tires for both wheels, and that it would cost $102 in total ($39 for each tire and $12 for each tube). Admittedly, I am not an expert in bicycle tech issues but I was a bit taken aback by the heavy pricing. Still, as I had already pushed my bicycle around 2km to his shop, I bit the bullet and went on with the replacement. To my absolute dismay, 6 days later (with a grand total of 2 days that I used my bicycle), my front tire was flat. I brought it back to the shop the next morning and had the worst experience speaking with Mr A. When I first brought the bike in and informed him about what happened to the tire after 2 days of regular riding, he gave me a nonchalant "I already told you this kind of things cannot guarantee what", before asking one of his assistants to check the tire. During this time, he walked back into his shop and sat down, showing no concern whatsoever that the the product he had sold was now giving problems. When his assistant was done checking, he went in and presumably told Mr A that my tire had a puncture. Mr A then came out, told me that it was my fault and that I had to pay $12 in order for the tube to be replaced. I then brought up Singapore's lemon law, which states that if a defect surfaces within 6 months of purchase, it is assumed that the defect existed at the time of sale. Of course, for an item like a tire that undergoes wear and tear, I am not unreasonable in expecting a guarantee for 6 months but this was bought literally DAYS ago. I told Mr A simply that the tire he provides should be protective enough that it shouldn't be punctured with just two days of riding on Singapore's pavements. We then went into a lengthy and heated argument in which Mr A refused to acknowledge any ownership of responsibility for the product he sold. He also accused me of attempting to "gain free things" off of him. During this ordeal, Mr A showed no signs of compassion or desire to retain a customer in me (a decent businessman would probably have shown some level of empathy and at the very least offered the new tube replacement at a discount). This was until I told him I was going to leave a negative online review on his shop, after which he said he could let me have the new tube at $6. All this while, he still continued asserting that I was shirking responsibility and trying to obtain some unsavoury gain off him. In the end, I rejected his insincere discount and paid him the full $12 for the tube replacement, while assuring him that was the last dollar he was every going to make from me. The only reason I proceeded with the replacement was because I really did not want to have to push my bicycle all the way back home again. The message I wanted to send to him was that this is not an issue about the amount of money. It boils down to ethics and the way you conduct your business. Mr A is someone who clearly will not take ownership for the goods and services that he provides. At a time where money is hard to come by and consumers have a say in who they buy from in this free market, let us not support lousy business owners who are irresponsible and do not value their customers.