Bike World

625 Elias Road 01-318, Elias Mall Singapore 510625

Mondays to Sundays: 10.30am-8.30pm
625 Elias Road 01-318, Elias Mall Singapore 510625 [See Map]
+65 6582 7088
+65 9272 6117
[email protected]
http://www.bikeworldsg.com/
BMXs, MTBs, Folding Bikes, Racer, E-Bikes, Youth Bikes
Retailer
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Bike World New Item Ads

CUBE AIM PRO 27.5 & 29"

$880 Available
29th Mar 2018
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CUBE ACCESS WLS 27.5 DISC

$798 Available
29th Mar 2018
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GT Transeo 3.0 hybrid bike

$659 Sold
5th Apr 2018
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Mavic Crossride (26, 27.5/650b/ 29er)

Call to Ask Available
26th Mar 2018
 
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Cube AMS Pro Full Suspension

$2,388 Sold
26th Mar 2018
 
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Cube Peloton 2015

$1,398 Sold
26th Mar 2018
 
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Freshie Reviewer

" Exorbitant price for bad service. "


Overall Rating
Reviewed: 16th Jun 2020

Review

Brought my bike down to the shop on 9/6/20 for a handlebar and seatpost replacement. At the shop, I was quoted $48 for labour to replace the handlebar and seatpost. This was enormously different from the $18 handlebar replacement cost I was quoted when I called beforehand. However, since I had already rode my bike a few km to reach the shop and was lazy to find another shop, I decided to give the shop a go, hoping that the quality of their work matches their ridiculous price. When I returned to the shop to collect my bike, I realised that the shifters were not aligned. I raised my concerns with the bike shop owner, to which he just used his hands to violently knock the shifters into alignment, which did not work btw, but I did not want him to continue fearing damage to my carbon handlebars. Afterwards, I was pressured to pay the $48, which I reluctantly did so. When I returned home, I tried to adjust the height of my saddle, only to realise that the seatpost was too long and the saddle couldn't be lowered anymore without shortening the seatpost first. It seemed that the bike shop charged me an exorbitant amount just to slot my new seatpost into my frame, without even bother to try matching my seatpost height before the replacement. Furthermore, they didn't use any assembling compound such as fibre grip for the carbon seatpost and handlebar. The quality of the bar-tape wrapping was also abysmal, being uneven and not covering the handlebar in some places (including behind the shifters). In the end, I had to redo most of the things myself at home, including shortening the seatpost, realigning the shifters, re-wrapping the handlebars. Overall, unless you got too much time to spare and you are feeling rich, DO NOT patronize this shop. You would get better service almost anywhere else and at a lower price

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Freshie Reviewer

" Worst Business Practice and Attitude - WARNING: PATRONISE AT YOUR OWN RISK "


Overall Rating
Reviewed: 26th May 2020

Review

**Owner does not take responsibility for the quality and condition of his product, has the worst attitude possible and zero customer service.** For details of my full experience, read on. I first went to the shop on 19th May as my rear tire had blown out and I needed a replacement. The owner (We'll just call him Mr A *no prizes for guessing what A means) informed me that I should replace not just the tubes but also the tires for both wheels, and that it would cost $102 in total ($39 for each tire and $12 for each tube). Admittedly, I am not an expert in bicycle tech issues but I was a bit taken aback by the heavy pricing. Still, as I had already pushed my bicycle around 2km to his shop, I bit the bullet and went on with the replacement. To my absolute dismay, 6 days later (with a grand total of 2 days that I used my bicycle), my front tire was flat. I brought it back to the shop the next morning and had the worst experience speaking with Mr A. When I first brought the bike in and informed him about what happened to the tire after 2 days of regular riding, he gave me a nonchalant "I already told you this kind of things cannot guarantee what", before asking one of his assistants to check the tire. During this time, he walked back into his shop and sat down, showing no concern whatsoever that the the product he had sold was now giving problems. When his assistant was done checking, he went in and presumably told Mr A that my tire had a puncture. Mr A then came out, told me that it was my fault and that I had to pay $12 in order for the tube to be replaced. I then brought up Singapore's lemon law, which states that if a defect surfaces within 6 months of purchase, it is assumed that the defect existed at the time of sale. Of course, for an item like a tire that undergoes wear and tear, I am not unreasonable in expecting a guarantee for 6 months but this was bought literally DAYS ago. I told Mr A simply that the tire he provides should be protective enough that it shouldn't be punctured with just two days of riding on Singapore's pavements. We then went into a lengthy and heated argument in which Mr A refused to acknowledge any ownership of responsibility for the product he sold. He also accused me of attempting to "gain free things" off of him. During this ordeal, Mr A showed no signs of compassion or desire to retain a customer in me (a decent businessman would probably have shown some level of empathy and at the very least offered the new tube replacement at a discount). This was until I told him I was going to leave a negative online review on his shop, after which he said he could let me have the new tube at $6. All this while, he still continued asserting that I was shirking responsibility and trying to obtain some unsavoury gain off him. In the end, I rejected his insincere discount and paid him the full $12 for the tube replacement, while assuring him that was the last dollar he was every going to make from me. The only reason I proceeded with the replacement was because I really did not want to have to push my bicycle all the way back home again. The message I wanted to send to him was that this is not an issue about the amount of money. It boils down to ethics and the way you conduct your business. Mr A is someone who clearly will not take ownership for the goods and services that he provides. At a time where money is hard to come by and consumers have a say in who they buy from in this free market, let us not support lousy business owners who are irresponsible and do not value their customers.

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Freshie Reviewer

" Worst bicycle shop "


Overall Rating
Reviewed: 13th Jan 2020

Review

I cycled to Elias mall and approached the China guy appeared to be working there. I have been Cycling around Pasir Ris the whole morning looking for a bicycle shop to get a child seat for my son. He asked me how old is my kid and after telling him, he said nothing at all and just walked away. I was like wth man? Such a huge bicycle store but hire such trash to represent them. Don’t go to this bicycle shop. Worst I have ever been to. Shit experience.

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Freshie Reviewer

" Horrendous experience "


Overall Rating
Reviewed: 10th Dec 2019

Review

**same experience, a friend who also happened to be at the scene also sent this same review since we both experienced the same incompetence shown by the owners** my friend and i went to bike world at elias mall to get my friend's bike fixed because the wheel was punctured. upon arriving at the shop, i told the worker that my friend's wheel has been punctured and the needs to be fixed. the worker did no examination of the wheel that was punctured and went on to get a new inner tube and replaced the punctured one. after fixing it he said that the wheel was not in great shape but did not specify what that meant, so we just went off to pasir ris park to have a stroll. we then went to sit at an unoccupied bbq pit and had a chat. however a few minutes later, there was a sudden sound of the tyre bursting. we instantly knew it was my friend's same wheel that was punctured just a few minutes ago. so we decided to head back to the shop and asked for a replacement. however the same worker did not mention about needing us to pay again for another set of Inner tube but went on to replace the currently punctured wheel. he went on to fix the wheel AGAIN without checking for any obstruction that may puncture the wheel in the future. upon fixing the wheel he suddenly told us that we needed to pay an extra $12 for fixing the wheel again! we said that it was unfair because the first time they fixed it they did not check for any possible item that may damage the wheel again and that they should have done it in the first place. if they checked it they would have told us specifically what the problem was so that we could make a decision to fix it. the worker then snatched the bike away from us and told us we had to pay if not we would not get the bike back. we said that he did not tell us there was an additional charge for them breaking the inner tube and causing us to go back to fix the wheel again. another employeee then came out along side a female employee, both siding their colleague and said that he did say that if anything happens to the bike after fixing it is our fault and they do not hold any reliability or responsibility. we said the same thing again that the guy firstly did not check for any other damages that may puncture the wheel again in the future.secondly he did not tell us that we had to pay again for the second fix. we got so frustrated because these people just have their eyes set on money money and money, nothing else. their prices for parts, bicycles, repairs and others are all overpriced. they also are rude, disrespectful and worse of all not caring about customers needs. they recommend things that don't need to be changed to be changed just for the benefit of earning money (money face). we lastly decided to just get them to put back the punctured wheel so that we could go to another bicycle shop that is opened until 10pm and also has better service with the same products at a cheaper price! My advice is do not go to bike world at Elias Mall, they have little experience, they are unprofessional, rude, disrespectful, and also annoying to converse with because they suck at english, only good in chinese. no point arguing with a foreigner from china they will keep arguing and arguing.

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Freshie Reviewer

" Useless shop, CLOSE DOWN ALREADY "


Overall Rating
Reviewed: 9th Dec 2019

Review

my friend and i went to bike world at elias mall to get my friend's bike fixed because the wheel was punctured. upon arriving at the shop, i told the worker that my friend's wheel has been punctured and the needs to be fixed. the worker did no examination of the wheel that was punctured and went on to get a new inner tube and replaced the punctured one. after fixing it he said that the wheel was not in great shape but did not specify what that meant, so we just went off to pasir ris park to have a stroll. we then went to sit at an unoccupied bbq pit and had a chat. however a few minutes later, there was a sudden sound of the tyre bursting. we instantly knew it was my friend's same wheel that was punctured just a few minutes ago. so we decided to head back to the shop and asked for a replacement. however the same worker did not mention about needing us to pay again for another set of Inner tube but went on to replace the currently punctured wheel. he went on to fix the wheel AGAIN without checking for any obstruction that may puncture the wheel in the future. upon fixing the wheel he suddenly told us that we needed to pay an extra $12 for fixing the wheel again! we said that it was unfair because the first time they fixed it they did not check for any possible item that may damage the wheel again and that they should have done it in the first place. if they checked it they would have told us specifically what the problem was so that we could make a decision to fix it. the worker then snatched the bike away from us and told us we had to pay if not we would not get the bike back. we said that he did not tell us there was an additional charge for them breaking the inner tube and causing us to go back to fix the wheel again. another employeee then came out along side a female employee, both siding their colleague and said that he did say that if anything happens to the bike after fixing it is our fault and they do not hold any reliability or responsibility. we said the same thing again that the guy firstly did not check for any other damages that may puncture the wheel again in the future.secondly he did not tell us that we had to pay again for the second fix. we got so frustrated because these people just have their eyes set on money money and money, nothing else. their prices for parts, bicycles, repairs and others are all overpriced. they also are rude, disrespectful and worse of all not caring about customers needs. they recommend things that don't need to be changed to be changed just for the benefit of earning money (money face). we lastly decided to just get them to put back the punctured wheel so that we could go to another bicycle shop that is opened until 10pm and also has better service with the same products at a cheaper price! My advice is do not go to bike world at Elias Mall, they have little experience, they are unprofessional, rude, disrespectful, and also annoying to converse with because they suck at english, only good in chinese. no point arguing with a foreigner from china they will keep arguing and arguing.

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