Q: Where can I check my progress against other participants?
A: You can check the Togo920 cyclists Leaderboard that will be online after the 14th May 2016. Leaderboard in Strava serves as a means for logging your rides, we will not be basing on the distance shown in the Strava leaderboard as some of you do log rides before the start of the challenge.
Q: My ride does not show up on the Togo920 leaderboard.
A: The leaderboard refreshes every 10 min, please wait for your rides to be updated. If any irregularities occur, please email us at togo920@togoparts.com. As a large volume of concerns is expected, please allow up to 48 hours for us to respond to them.
Q: How can I be sure I'm logging my distance for Togo920?
A: As long as you are a member of the Togo920 club in Strava, you are in the challenge. You will receive an email invitation or successful notification when you sign up as well. For participants who already registered and have yet to join the Togo920 club, kindly contact us, as we will require you to join the club to track the distance.
Q: I am a registered participant but I do not see my Username on the leaderboard?
A: You need to sign up to Strava and request to join the Togo920 club. This is for us to track your progress for the event.
Q: When do I have to complete the 920km ride?
A: You can ride any day and time from 14th May 2016 0000hrs to 17th Jul 2016 2359hrs. We will only recognise and compute the distance for the ride if the start time is after 14th May 2016 0000hrs. Similarly, we will recognise distance for the ride if the end time of the ride is before 18th Jul 2016.
Q: Can I log / ride multiple times to add up to 920kilometers?
A: Yes. Even to the market/work/bikeshop and back. Just remember to log your rides with the Strava app, or upload them to Strava if you are using another device for recording your rides. Just make sure they are Strava-compatible!
Q: Can I measure my distance using other apps or devices?
A: We require all participants to log their rides using Strava. You can use tracking devices like Garmin and upload your activities to Strava. If you have logged your activity with another app and not Strava, we will not recognize said activity.
Q: Sometimes I ride for very long distances. How do I ensure my battery does not run out?
A: To conserve your battery, let the Strava app run in the background while it is recording your activity. Here's a few steps you can follow:
Special thanks to user triton for sharing this information.
Q: Can I do indoor rides on a trainer or stationary bike and log that ride?
A: No, you can only ride outside, and log your ride with the Strava app or a GPS-device such as a Garmin and sync it to Strava. We will not recognise indoor riding. Bikes such as elliptigos and recumbents are allowed.
Q: Can I add my rides manually?
A: No, your activity must have GPS and a route in order to count. We added this restriction to be fair to all participants.
Q: Why do some of my rides get missed?
A: Due to restrictions from Strava, rides can be missed. Most common reason is if rides are uploaded late (a few days after the ride), especially for riders who use tracking devices like Garmin. We advise you to upload your rides at the soonest convenient time.
Q: I have registered after the start of the event (14 May). Can my rides from 14th May be included?
A: We have given a grace period for participants who registered until the 17th of May. If you registered 18th May onwards, your activities that occurred before your registration date will not be counted in TOGO920. Only activities from when you registered onwards will count. This is to be fair to all participants.
Q: What is the participation fee?
A: $45 for returning #TOGO810 participants and Ride for Rainbows Participants. $48 for new participants. Tertiary Undergrads get a special student rate of $39.
Q: I have paid for the Challenge, how will I know if my registration is successful?
A: You should get the email notification almost immediately to join the by-invitation only Togo920 Strava Club. If you are sure your payment went thru, please contact us at togo920@togoparts.com for us to check.
Q: Is there a limit to the number of participants?
A: Yes, as of the launch of #TOGO920 on the 10th April 2016, we are limiting to 500 cyclists only.
Q: I signed up, what next?
A: Ensure that you are in the STRAVA #TOGO920 Club. and start riding from 14th May (Saturday) 0000hrs onwards! The #TOGO920 leaderboard will be up to reflect your distance clocked from the 14th May onwards.
Q: I live outside of Singapore, can I sign up?
A: Yes, you can. There are no borders for Togo920.
Q: How do I get my Finisher Jersey then?
A: If you are not residing in Singapore, we will use registered mail service to get the jersey to you. After you have successfully completed the Challenge, our team will email you to confirm and pay for the mailing cost. Estimated Cost to West Malaysia is SGD7. Countries other than West Malaysia will range from $10.50 onwards.
Q: Can I request for a refund?
A: There is no refund once a participant signs up. In the event where the participant is unable to complete the challenge due to unforeseen circumstances, no refund will be made.
Q: If I clock more than 2,000km do I get just the ELITE Finisher Jersey or Both ELITE and Regular Jerseys?
A:If you clock > 2,000km you get just the ELITE Finisher Jersey
Q: I want the Cap and the Sun Sleeves! How does the Top 50 and Top 100 cyclists work?
A:If you are the Top 50 cyclists that clocks the MOST DISTANCE at the end of the challenge, you get BOTH the Cap and the Sun sleeves. If you come in 51-100, you just get the Sun Sleeves.
Q: Can I buy the Caps or Sun Sleeves when I'm not in the Top 100?
A:We have alot of requests for this during #TOGO810. The short answer is Yes if you are a FINISHER. However, the caps and sun sleeves will NOT come with "Top50" and "Top100" print respectively. We also have the Finisher Bib as part of the complete #TOGO920 Kit available for purchase.
Q: When can I place the order for the Kit?
A:Once you have clocked 920km, we will contact you via email with the sizing charts and payment links.
Q: When and How do I get the Finisher Jersey (and other stuff) when I have successfully clocked 920km?
A:We are finalizing the date and venue for the Finisher Ceremony. The event is estimated to be held 3-4 weeks from the end of the challenge.
Q: What if I can't make it on that day?
A:We will arrange for you to come down to the Togoparts Office to collect. Alternatively we can send the Jersey via registered mail to you.
Q: Can I change the size of the Jersey if it does not fit me?
A: Unfortunately, that cannot be done as we order the exact number of jerseys strictly based on size upon registration.
Q: How good is the quality of the Finisher Jersey?
A:If you have seen and felt the #TOGO810 Jersey, we aim for our #TOGO920 Jersey to be of even better quality. If you wish to touch and feel the #TOGO810 Jersey, you may come down to the Togoparts Office, Mondays to Fridays 10-6pm to take a look
Q: I use Garmin Connect / Movescount to track my rides. How do I link them to Strava?
A: You can log into your Strava account and click on this link: https://www.strava.com/upload/device Alternatively, you can check this out: https://strava.zendesk.com/forums/20539803-Uploading-to-Strava
Q: Is it necessary to use the Strava iphone/android app to record my rides if i have another device such as a Garmin that I normally use?
A: No, you can continue to use your existing preferred device such as a Garmin Edge to record your rides, as long as you can sync and upload them to Strava. If you use both to record, we will make changes to recognise the distance from only 1 source.
Q: I think someone is using the Strava App on an e-bike / motorbike / Car
A: It's a personal honour challenge as well as a physical one. We think cyclists have integrity and are honest about challenging themselves. Togoparts.com reserves the right to refuse registrations or to disqualify any participants at our sole discretion.