Posted on: 3rd Oct 2012 11:40 AM
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"Formerly posted by ashleysweet44: about off topic here, but which websites do you rec to do research on? I would like to get some good and reliable info before visitng the LBS thanks!"
Just read through forums and google some reviews.
The shops I've been to have provided me with quite a good service, I think other than bashing those unsatisfactory ones, might as well also list those shops who had better service together.
How good the service was, you judge. Just sharing my experiences
First time at Roadalink @ Commonwealth, I went there to switch my rotors from centrelock to 6 bolt.
Service by this young malay sales assistant was great, my rotor was a little shaky and he took the liberty to inform me instead of simply screwing the rotor in. (which would have made the rotor sturdy, but not for long) Chit Chat for awhile, he had a feeling that this might not be right and recommended me that I should go to Treknology. But before that he called his friend who was working there to check first so that I don't waste my time. Turned out that the slight movement was normal. After screwing the rotor tight, he added that if it should come loose, then can go back to him for a free adjustment.
First time at Treknology, well, not much a story, was charged $25 to trim an Avid Brake hose, which I think its fair. When I left with my bike sales assistant rushed to the door to help open it.
First time (and more to come) at Two Wheel Action @ Clementi, went there to change wheelsets (including tire, rotors everything) as well as crankset. Mechanic Ah Tan was very professional and fast, switched the whole wheelset over rather quickly, he also helped to true my wheel without me asking for it.
Forgot to bring the BB for the crankset, hence had to bring it back. Kelvin, the store manager was nice enough to suggest that I leave it there and come back the next day to fix it on. I told him I'll come back 3 days later as I wasn't free and he was also ok with it.
Before I left he suggested to help me tie the wheels together so that it wouldn't obstruct me riding back to school. Meticulously caring to customers. oh, and for the service charge he charged me at a student price as I study in SP.
I'm not a rich guy, nor do I use credit cards to pay. Had rather good experiences in bike shops that I visited so thought you guys should know (and probably try).