I asked them out when I went there yesterday. I was asking if I could service my Dahon bicycle, he asked me to go to the Dahon distributor instead. I also asked for my Giant bicycle, I was again told to go to Giant distributor. So I guess they are more comfortable on fixing their own bicycle.
I've gone to the Kallang outlet - seems the bike mechs friendly and profesional but not too sure about waiting time though haha To be fair i saw their bikes to be repaired line rather big @@ I've even witnessed one uncle wheeling in an e-scoter 5-6 am in the morning at that outlet (its 24hrs) and the mech helped him out wif no complains so i found that impressive! On the other hand another outlet the bike mech seems even less knowledgable than me and it's not as if i'm a seasoned pro!